topic Upgrade to new hub in Arlo Pro 2

Upgrade to new hub

Eric182 — Fri, 27 Jan 2023 12:29:05 GMT

I have five Arlo pro two cameras. How do I upgrade my base station? I currently have a VMB 4000 and I want to upgrade to a VMB 5000. Thank you.

Re: Upgrade to new hub

TomMac — Fri, 27 Jan 2023 13:41:17 GMT

Install the new 5000 hub ( add device ) on your account, then one at a time remove the cameras from the 4000 and add them to the new 5000

After all cameras moved to new hub you can, if wanted, remove the 4000 from your account.( must be removed so a new person can use it if selling/etc )

Make sure you download any videos you may want prior to camera removal just in case of loss.

Re: Upgrade to new hub

Eric182 — Sun, 29 Jan 2023 02:13:28 GMT

When you say “add them to the 5000”, Do I just do it in the app or do I have to take the cameras down and sync them to the 5000?

Thanks for helping.

Re: Upgrade to new hub

jguerdat — Sun, 29 Jan 2023 14:36:40 GMT

The Pro 2 requires physically pushing the camera sync button to pair it to any base or hub. I've found it convenient to set up a ladder or whatever to be able to reach the camera, go inside to push the sync button on the base and use the ~2 minute pairing period to go outside to push the camera button. Use of the app for the VMB5000 to start the pairing may be sufficient - it talks about pressing the camera button first and then having the hub begin the process via the app. That way you just stay at the camera, no running around.