topic Re: How to update firmware manually in Arlo Pro 2

How to update firmware manually

BFD457 — Fri, 13 Jan 2023 17:50:47 GMT

My Arlo Pro 2 camera won’t sync because its stuck in a firmware update phase but won’t update.

any suggestions ?

Have tried to reset with no luck, removed the battery,

Re: How to update firmware manually

DannyBearAgain — Fri, 13 Jan 2023 22:21:11 GMT

Looking like EOL has come early.

I don’t recall anyone being able to recover from this condition.

Do you have subscription for the camera, arlo customer support may give you a discount on a brand new camera.

Re: How to update firmware manually

BFD457 — Fri, 13 Jan 2023 22:28:24 GMT

Oh lovely ! Isnt that contrary to the date that Arlo put out of Jan 1 2024 ? How can they do this ? Is there no way to reset the cam or update the firmware manually ?
I would hope that this isnt falling into Arlo’s EOL protocol, that would not be cool

Re: How to update firmware manually

DannyBearAgain — Fri, 13 Jan 2023 22:53:37 GMT

If the camera is still online which is doubtful given the condition described, when you go into the camera settings under info you have the manual update option.

I have not seen any notifications for new firmware being released but not that unusual though.

No doubt that arlo will begin the EOL firmware rollout closer the end date.

Re: How to update firmware manually

BFD457 — Fri, 13 Jan 2023 23:23:27 GMT

What do you mean by online ??

I was never able to connect the camera to the base station because of this condition.

Re: How to update firmware manually

DannyBearAgain — Sat, 14 Jan 2023 00:56:27 GMT

To clarify the camera needs to be connected to the base station and working, I.e. online for updating to occur.

If the camera is showing alternative amber blue flashing it means that the camera is likely stuck trying to update and will never get there as it is not connected.

This can occur if you pulled power to the camera while the camera was connected and in the middle of updating.

See,

https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean

The method to reset the pro2 cameras is to remove external power and battery for 10sec which you have already mentioned.

Re: How to update firmware manually

BFD457 — Sat, 21 Jan 2023 13:48:48 GMT

So can it be fixed ?? Or is it now garbage ??

Re: How to update firmware manually

DannyBearAgain — Sun, 22 Jan 2023 20:48:14 GMT

If the camera is out of warranty, then your up for a new camera.

If it was attached to a subscription plan you could ask arlo for a discount.

Since the camera is slated for EOL in 2024 you can apply for the “Valued US arlo customer” offer.

Re: How to update firmware manually

StephenB — Mon, 23 Jan 2023 20:35:58 GMT

@DannyBearAgain wrote:

Looking like EOL has come early.

That is speculation, no evidence that Arlo has done anything to prevent legacy cameras from being onbaorded.

@BFD457: Are you seeing the blue+amber flashing? Or are you just stuck when onboarding when you get to the firmware update screen?

Re: How to update firmware manually

BFD457 — Mon, 23 Jan 2023 20:45:05 GMT

Just seeing the blue and amber lights flashing when I try to add the camera to my system…wish there was a fix for this