topic Re: Impossible to log in after software update in Arlo Pro 2

Impossible to log in after software update

Didier01 — Thu, 15 Dec 2022 02:51:38 GMT

After IOS 16.2 installation and last Arlo app update, I can not log into my account from my mobile phone (iPhone XR) anymore. From web it is ok. After entering username and password, I directly receive a Carlo code via SMS but I do not have the possibility to enter this number anywhere. It is URGENT please!!

Re: Impossible to log in after software update

ShayneS — Sat, 17 Dec 2022 00:42:51 GMT

Hi @Didier01

Are you still experiencing this issue?

Re: Impossible to log in after software update

Didier01 — Sat, 17 Dec 2022 07:13:13 GMT

Still yes. Unable to log in and use my cameras since almost a week now 😞

Re: Impossible to log in after software update

ShayneS — Sat, 17 Dec 2022 20:35:39 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43272172

Re: Impossible to log in after software update

Didier01 — Thu, 22 Dec 2022 09:01:13 GMT

Thank you very much ShayneS.

So far nobody contacted me 😞 almost 2 weeks now that I can not use my ARLO cameras!

Re: Impossible to log in after software update

Didier01 — Wed, 18 Jan 2023 03:00:31 GMT

Now almost 2 months have passed since I cannot use my Arlo Camera with my phone. I've been in touch with Arlo support team who just kept on saying that they will fix the issue but nothing. Is this the Arlo reliability? Is this Arlo customer service?

I can’t log in

Nouf — Wed, 18 Jan 2023 07:15:40 GMT

I tried to login my app since 3 days I can’t

Re: I can’t log in

Meshael — Thu, 19 Jan 2023 13:12:51 GMT

I have the same issue and its been 4 days for me now

Re: Impossible to log in after software update

ShayneS — Thu, 19 Jan 2023 19:31:17 GMT

Thanks for letting me know, I'm following this closely now, it does look like a known issue and I will provide another update as soon as possible.

Re: Impossible to log in after software update

ShayneS — Mon, 23 Jan 2023 16:41:17 GMT

Hey @Didier01

The development team would like to know if you would like to participate in a test firmware to see if the issue is resolved for you. I can provide further instructions.

Thanks

Re: Impossible to log in after software update

Didier01 — Tue, 24 Jan 2023 08:23:48 GMT

Dear ShayneS,

yes please!

I cannot use my Arlo camera since 2 months now, everything worth the try..

Tks++

Re: Impossible to log in after software update

ShayneS — Wed, 25 Jan 2023 18:44:55 GMT

@Didier01

Your info was provided to the appropriate team, I will provide another update ASAP.

Thank you

Re: Impossible to log in after software update

Didier01 — Fri, 17 Feb 2023 19:41:29 GMT

3 months!

3 months now than can not use my ARLO cameras anymore!