topic Re: New iPhone can’t sign into account “not” being allowed as “trusted” in Arlo Pro 2

New iPhone can’t sign into account “not” being allowed as “trusted”

Dholly — Sun, 15 Jan 2023 19:16:11 GMT

I cant sign in on Arlo or see cameras with my new iPhone 13.
I’ve got a second device, iPad that Arlo sends a pass code to, I enter code on new phone & and click “trust” on new phone.
50+ times now I’ve got the same error msg (Below)

Any had this problem or have possible solution suggestion?
Sure appreciates any help!

Thank you, Deb

** I’m having a problem trying to load the image and keep my message, so I will load the message on a second post. Thanks again.

Re: New iPhone can’t sign into account “not” being allowed as “trusted”

Dholly — Sun, 15 Jan 2023 19:26:03 GMT

Unfortunately, error message isn’t showing on print screen. The error message is a red bar at the top of the screen and says

” There was a problem trusting this device. Try again…

Re: New iPhone can’t sign into account “not” being allowed as “trusted”

SpiralOut — Sun, 15 Jan 2023 20:28:48 GMT

I had a similar issue and this is how I resolved it.

https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/1894464

Re: New iPhone can’t sign into account “not” being allowed as “trusted”

Dholly — Fri, 20 Jan 2023 19:34:43 GMT

Thanks SO much, fixed & easy pezzy:)

What would we do around here without you ❤️