topic EOL upgrade for CA in Arlo Pro 2

EOL upgrade for CA

Plboucher — Thu, 12 Jan 2023 18:05:30 GMT

Hello, since we can't contact anybody from Arlo without a subscription plan ($!!$$!$!$!), I try in here . I saw on the website, an upgrade plan for us customer regarding the end of life policy. As a Canadian customer, I want to know what is this upgrade policy and why its not offer to Canadian customer ? The end of life policy should offer something on exchange of changing the condition that make us buy Arlo in the first place (7 free day of cloud storage). That doesn't seem to be fair or legal to me....what are our options instead of buying a new base and a new Cameron at full price..

Please advise

Re: EOL upgrade for CA

JamesC — Thu, 12 Jan 2023 18:05:41 GMT

Plboucher,

At this time the offer is only available to US customers. If an offer for CA does become available, and you are eligible, you will receive an email with the details.

JamesC

Re: EOL upgrade for CA

Plboucher — Thu, 12 Jan 2023 22:16:27 GMT

That's why there is a lawsuit started

Generic answer for angry customers , and on top of that, unfair discount for legacy customers around the globe..