topic Devices offline in Arlo App, but not in HomeKit in Arlo Pro 2

Devices offline in Arlo App, but not in HomeKit

Cstanford9 — Sat, 17 Dec 2022 20:26:06 GMT

This may sound strange but my 2 cameras and base station are showing that they are offline in the Arlo App. However, in Apple HomeKit I’m able to pull up the camera feeds. Any idea how to get the cameras back on in the app?

Re: Devices offline in Arlo App, but not in HomeKit

JamesC — Tue, 20 Dec 2022 21:14:59 GMT

Cstanford9,

Are you still experiencing this issue? You may need to physically remove and reapply power to the base station. Does that resolve the issue?

JamesC

Re: Devices offline in Arlo App, but not in HomeKit

Cstanford9 — Mon, 26 Dec 2022 05:11:55 GMT

Unfortunately this did not fix it

Re: Devices offline in Arlo App, but not in HomeKit

ShayneS — Thu, 29 Dec 2022 19:12:16 GMT

Hey @Cstanford9

Can you bring your base station back online and I will try resetting your HomeKit token.

Thanks

Re: Devices offline in Arlo App, but not in HomeKit

gerald1969 — Mon, 02 Jan 2023 15:39:20 GMT

Now I have the same problem. 3 green lights, internet is werking. Camera’s werking with HomeKit. Hoe van I fix this

Re: Devices offline in Arlo App, but not in HomeKit

mvidal — Tue, 03 Jan 2023 12:30:20 GMT

I am having this same issue, devices work perfectly on homekit, stream won't load on arlo app. Sometimes you can see the recording and motion signs signaling activity on camera but video stream won’t work. Using 3 arlo baby monitors.

Re: Devices offline in Arlo App, but not in HomeKit

gerald1969 — Tue, 03 Jan 2023 23:52:51 GMT

I dus a complete reset.

that fixed the problem.

Re: Devices offline in Arlo App, but not in HomeKit

gerald1969 — Tue, 03 Jan 2023 23:56:16 GMT

By the way.

no cloud service at 01-01-2024

with a pro camera om 01-04-2023

stupid, now I look for another but no Arlo.