topic Pro 2, Pro 3 and Free Cloud Storage in Arlo Pro 2

Pro 2, Pro 3 and Free Cloud Storage

Mtns2C — Thu, 15 Dec 2022 00:51:20 GMT

I have 4 pro 2 cameras and am using my legacy account with 7 days free cloud storage. Last year I bought a pro 3 spotlight camera, realizing after I bought it that it cannot use the free storage option. I currently have that camera recording to a local hard drive and the original 4 recording to the cloud. I would like to have another camera. Could I add a fifth pro 2 camera, having 5 record to the cloud and my one pro 3 recording locally, still using the free 7 day storage? Thanks.

Re: Pro 2, Pro 3 and Free Cloud Storage

StephenB — Thu, 15 Dec 2022 02:17:01 GMT

@Mtns2C wrote:

Could I add a fifth pro 2 camera, having 5 record to the cloud and my one pro 3 recording locally, still using the free 7 day storage? Thanks.

There is a limit of 5 unsubscribed cameras in the account in order to get free 7-day storage. So unfortunately you'd lose that feature.

Re: Pro 2, Pro 3 and Free Cloud Storage

DannyBearAgain — Thu, 15 Dec 2022 02:57:27 GMT

@StephenB

I was not aware that arlo had just changed the account subscription rules since the most recent article suggests you can still have cloud storage with up to 5 pro2 cameras and unlimited newer camera models with out a plan. Forgive me if I read this wrong.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Pro 2, Pro 3 and Free Cloud Storage

StephenB — Thu, 15 Dec 2022 11:57:56 GMT

@DannyBearAgain wrote:

I was not aware that arlo had just changed the account subscription rules since the most recent article suggests you can still have cloud storage with up to 5 pro2 cameras and unlimited newer camera models with out a plan. Forgive me if I read this wrong.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

They haven't changed the rules. But the article doesn't cover the mixed case (where you have more than 5 unsubscribed old+new cameras). The account limit for free storage is 5 unsubscribed cameras - it doesn't matter what they are. Of course you only get the free cloud storage on the legacy cameras.

I'm tagging @JamesC, as he might want to confirm (and perhaps make a change to the KB article).

Re: Pro 2, Pro 3 and Free Cloud Storage

Mtns2C — Sun, 18 Dec 2022 16:46:59 GMT

Thanks for your replies. I have really not been happy with the pro 3 spotlight. In addition to the lack of free recording it does not trigger on motion until you are almost directly under it, even with sensitivity set on 100. It also stops recording and turning on the spotlight on motion every couple of months. I can still manually go in and view live feed and turn on the light but auto triggering stops working. I have to remove the device and reinstall to get it working again.

Re: Pro 2, Pro 3 and Free Cloud Storage

ShayneS — Tue, 20 Dec 2022 01:25:26 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.