topic Re: United States support in Arlo Pro 2

United States support

ValNailo — Tue, 13 Dec 2022 14:33:46 GMT

How do I contact US support? I am having log in and device issues. I cannot find any number to call for the US, the live chat does not have any representatives, and I literally cannot get through the virtual assistant to talk to a human being.

Val

Re: United States support

jguerdat — Tue, 13 Dec 2022 14:49:23 GMT

Give all details here. I'm tagging the mods to help you - @JamesC and @ShayneS

Re: United States support

ValNailo — Tue, 13 Dec 2022 14:57:04 GMT

Thanks!

I had an account with my roommate, who hosted our account. My roommate has left, I'm trying to set everything up in my name now. I have the app and am logged in. I am trying to log in on my laptop, I'm getting the 'We don't recognize this device' so it says it is sending a push notification to the app on my phone but I'm not getting it on my phone. I've checked all of my settings, but I don't think my phone is the issue.

Re: United States support

jguerdat — Tue, 13 Dec 2022 15:09:10 GMT

Before you get too far, your ex-roomie has to have removed all devices from his account or nothing will work for you. Did he do that? If not, contact him and have him do so.

Re: United States support

ValNailo — Wed, 14 Dec 2022 19:08:00 GMT

Yes they already did.

Re: United States support

ValNailo — Thu, 15 Dec 2022 02:11:12 GMT

Someone please help. I can't live chat with a representative because I don't have a paid subscription. I can't get a paid subscription because I can't log in on my laptop. I can't log in on my laptop because I am not getting the push notification to the app on my phone to authorize my laptop as a trusted device. This is a vicious cycle that I can't break because there is no way for me to talk to anyone.

Re: United States support

StephenB — Thu, 15 Dec 2022 02:14:40 GMT

@ValNailo wrote:

I can't log in on my laptop because I am not getting the push notification to the app on my phone to authorize my laptop as a trusted device.

Try choosing another verification method when the log on fails. Then select email.

Re: United States support

ValNailo — Thu, 15 Dec 2022 02:20:24 GMT

I don't get an option. I try to log in, it goes to the page for sending a push notification to my phone. I am not given the option to select another method.

Re: United States support

StephenB — Thu, 15 Dec 2022 02:28:12 GMT

@ValNailo wrote:

I try to log in, it goes to the page for sending a push notification to my phone. I am not given the option to select another method.

You aren't seeing this underneath "resend push notification"?