topic Re: Paid for subscription. Cameras won’t record to cloud in Arlo Pro 2

Paid for subscription. Cameras won’t record to cloud

Dasher7 — Fri, 09 Dec 2022 13:05:18 GMT

My free trial subscription expired so I went ahead and paid for 1 year of Arlo secure. My cameras have now stopped sensing motion and wont record to the cloud.

Re: Paid for subscription. Cameras won’t record to cloud

jguerdat — Fri, 09 Dec 2022 13:10:09 GMT

Did you activate the camera(s) in Settings, Subscription, Manage Cameras?

Re: Paid for subscription. Cameras won’t record to cloud

Dasher7 — Fri, 09 Dec 2022 13:11:56 GMT

Yes. It says 3 of 3 cameras are participating.

Re: Paid for subscription. Cameras won’t record to cloud

jguerdat — Fri, 09 Dec 2022 13:19:06 GMT

Have you checked your active mode? It may also be worth rebooting the base. Can you live view and manually record?

Re: Paid for subscription. Cameras won’t record to cloud

Dasher7 — Fri, 09 Dec 2022 13:33:09 GMT

I rebooted the base numerous times so far. I can manually record and it stores to the cloud. I noticed the subscription says free trial expires 12/8/2023. I paid for the year. It’s not a free trial. My trial already expired.

Re: Paid for subscription. Cameras won’t record to cloud

StephenB — Fri, 09 Dec 2022 13:57:41 GMT

@Dasher7 wrote:

I rebooted the base numerous times so far. I can manually record and it stores to the cloud.

Did you also check the mode (as @jguerdat suggested)?

Re: Paid for subscription. Cameras won’t record to cloud

Dasher7 — Fri, 09 Dec 2022 14:05:36 GMT

Yes. All cameras are armed and set to record on motion. 4 days ago everything worked fine when I was still under the free trial. The trial expired and everything was recording to the base station (we have a flash drive installed) and I was still being notified of motion. Last night I paid for 1 year and applied it to my account and now I’m getting no notifications of motion and nothing is recording to the cloud (still able to record to base station). Nothing was changed on my account except adding the subscription which for some reason is showing it’s a trial.

Re: Paid for subscription. Cameras won’t record to cloud

Dasher7 — Fri, 09 Dec 2022 14:16:40 GMT

Fixed it. I removed the cameras from my plan then added them back in and it seems to be working now 🤞🏻