topic Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity in Arlo Pro 2

Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

man00dude — Sat, 03 Dec 2022 18:08:43 GMT

We have two Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity. I have reset the base station (4000r3) numerous times. Removed all cameras from the base and reinstalled. Removed all cameras, doorbell from base. Then removed the base from my network. Reset base station to factory default. Then reinstalled everything back online to the base station. Same exact issue. Checked all hardware firmware updates. Made sure the devices are not alerting and checked the rules settings to make sure they are not tied together. #ArloPro2

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

jguerdat — Sun, 04 Dec 2022 14:11:12 GMT

ARe the videos noted as motion or audio? You may need to disable the audio detection in your modes and rules.

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

man00dude — Sun, 04 Dec 2022 15:09:51 GMT

The library has the videos as motion detected. All cameras have audio disabled.

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

jguerdat — Mon, 05 Dec 2022 15:37:08 GMT

Place the cameras (at least one of them) in a dark drawer to see if they still trigger. If so, they're faulty and need to be replaced. Having 2 do the same thing is weird, though.

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

man00dude — Tue, 06 Dec 2022 21:15:56 GMT

Placed one of the cameras in a drawer overnight, no alerts fired.

Note: I should add that when this issue started several months ago, I performed a restart on the Hub alone from the app. Both cameras settled down and functioned as designed. Then eventually the issue returned.

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

jguerdat — Wed, 07 Dec 2022 15:00:24 GMT

Then it sounds like camera positioning and/or motion sensitivity setting in your modes and rules. Try reducing the sensitivity in the (various) camera rules and post a screenshot of the cameras' views for suggestions.

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

man00dude — Wed, 07 Dec 2022 18:45:21 GMT

Attached is a snapshot of the driveway cam and its sensitivity setting. I change the setting to 50%. There are no rules or activity zones set up for either camera.

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

StephenB — Wed, 07 Dec 2022 20:24:23 GMT

@man00dude wrote:

Attached is a snapshot of the driveway cam and its sensitivity setting. I change the setting to 50%.

Actually you haven't. You are using the motion detection test - the threshold there is only for the test.

To change it for real, you need to go into the camera rules.

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

man00dude — Wed, 07 Dec 2022 22:10:47 GMT

Wrong pics sent. Here is the sensitivity settings. Was 80, adjusted to 50.

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

man00dude — Wed, 07 Dec 2022 22:11:20 GMT

Thanks for your time on this matter.

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

StephenB — Thu, 08 Dec 2022 12:13:59 GMT

One option is to do a factory reset of the base and reonboard the cameras.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

man00dude — Thu, 08 Dec 2022 18:03:49 GMT

I performed the following about 2 weeks ago: removed all cameras and doorbell from the base. Removed the base from my network. Reset the home base to factory. Installed the base to network, installed all cameras. Should I perform the same procedure again?

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

StephenB — Thu, 08 Dec 2022 22:00:12 GMT

@man00dude wrote:

I performed the following about 2 weeks ago: removed all cameras and doorbell from the base. Removed the base from my network. Reset the home base to factory. Installed the base to network, installed all cameras. Should I perform the same procedure again?

I didn't realize you'd already tried the reset. Maybe just try removing/readding the pro 2 cameras with the problem from the account?

Re: Arlo Pro 2 Cameras Alert Motion Detected Constantly When There Is No Activity

man00dude — Fri, 09 Dec 2022 23:12:42 GMT

Since you recommended to check and lower the sensitivity (video), the issue hasn’t occurred. I will monitor closely. Maybe that was the fix.