topic VMB400 Base Station Boot Loop After Firmware Update in Arlo Pro 2

VMB400 Base Station Boot Loop After Firmware Update

deeds — Sun, 04 Dec 2022 01:03:49 GMT

I conducted a firmware update on my VMB400 base station after being prompted in the Arlo Secure app. The firmware updated and now the unit is in an endless boot loop. Unplugging power and reset button are ineffective. I've used this base station and cameras for years with no issue. There are no network connectivity issues with my internet.

I have tried the chat support but was refused a connection to a live agent for assistance. The bot recommended posting here. What support will Arlo provide for forcing a firmware update that bricked by unit?

Re: VMB400 Base Station Boot Loop After Firmware Update

DannyBearAgain — Sun, 04 Dec 2022 05:33:20 GMT

If you use a paper clip to hold in the reset button at the rear of the base for longer than 10sec, will the base station LEDs begin to flash amber then settle down with the camera led showing steady amber which indicates the base has been successfully factory reset and the base is now ready to be claimed by the account?

Re: VMB400 Base Station Boot Loop After Firmware Update

deeds — Sun, 11 Dec 2022 12:40:19 GMT

Negative. Reset button is ineffective.

Re: VMB400 Base Station Boot Loop After Firmware Update

jguerdat — Sun, 11 Dec 2022 15:13:36 GMT

If you have a subscription, use it to open a case. If not, purchase a single camera sub so you can do this. It sounds like the base is faulty and this is the only way you can possibly get it replaced (as long as it's within the warranty period).