topic i'm being charged for something i never asked for. in Arlo Pro 2

i'm being charged for something i never asked for.

jazzchap — Mon, 28 Nov 2022 22:10:10 GMT

between april and july of this year i was charged $29.98. in august it was $11.93. for the last 3 months it's been $39.98. i have no idea why. i've had arlo cameras for about 4 years. i've never been charged a monthly fee before. i have no issues with the cameras. they operate fine. how can i get arlo to stop charging me and to refund me? thanks.

Re: i'm being charged for something i never asked for.

StephenB — Mon, 28 Nov 2022 22:32:22 GMT

@jazzchap wrote:

between april and july of this year i was charged $29.98. in august it was $11.93. for the last 3 months it's been $39.98. i have no idea why.

Have you gone into the subscription area of the app, and made sure you don't have a subscription listed there?

Re: i'm being charged for something i never asked for.

Dannybear — Tue, 29 Nov 2022 05:26:55 GMT

More the point is how arlo has gotten hold of your credit card.

Could be a hacker has it.

Re: i'm being charged for something i never asked for.

StephenB — Tue, 29 Nov 2022 11:05:31 GMT

@Dannybear wrote:

More the point is how arlo has gotten hold of your credit card.

I suggest first checking the subscription status, and see if there is an active subscription with a payment method in there.

Re: i'm being charged for something i never asked for.

jazzchap — Tue, 06 Dec 2022 21:06:23 GMT

whenever i went to the arlo website the word subscription was always greyed out. but a friend was able to unsubscribe me. not sure how he was able to do it and not i. but regardless, i know longer have a subscription. i'm assuming i will never be charged again.