topic Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre in Arlo Pro 2

Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works great

Sbradley-53 — Sun, 13 Nov 2022 21:37:52 GMT

Solar charger for ARLO camera not working but have another charger that I use with another camera, it works great. Help it’s keeps telling me unable to charge battery, connect a compatible ARLO charger to the device to charge. I don’t know what the difference is with the solar charger

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

jguerdat — Mon, 14 Nov 2022 14:45:46 GMT

While it's possible that the panel is faulty, it's also possible that the connectors aren't properly seated or that the panel isn't an Arlo panel (is it a 3rd party panel?). Since you have another panel that works, try swapping they around (or move the cameras) to verify that it's either the panel or the camera that has an issue.

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

Sbradley-53 — Mon, 21 Nov 2022 15:01:47 GMT

I’ve tried that & it didn’t work, now the one that was working it’s working with its original camera. Very frustrating to spend the money on the solar charger that your company recommends!

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

jguerdat — Tue, 22 Nov 2022 13:14:01 GMT

"My" company isn't - I don't work for Arlo and never have. The only Arlo employees here are identified by the Arlo avatar.

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

JamesC — Wed, 23 Nov 2022 17:34:17 GMT

Sbradley-53,

Is the Solar Panel you're using an official Arlo branded solar panel or a third-party brand?

JamesC

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

Sbradley-53 — Sun, 27 Nov 2022 15:10:32 GMT

Yes, it said it was . It’s a Wasserstein panel.

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

StephenB — Mon, 28 Nov 2022 01:34:22 GMT

@Sbradley-53 wrote:

It’s a Wasserstein panel.

So third party, not an Arlo panel.

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

Sbradley-53 — Mon, 12 Dec 2022 18:15:54 GMT

After a week of receiving a new solar charger and working, all of sudden it decided to stop working. This is very frustrating it says unable to charge battery. Connect t to a compatible ARLO charger to the device to charge

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

jguerdat — Tue, 13 Dec 2022 15:22:36 GMT

Have you removed and reconnected the panel connector on the camera? Is it below 32F/0C which means the battery can't be charged?

Re: Solar charger for ARLO camera doesn’t work with camera. Have another solar charger and works gre

Sbradley-53 — Tue, 13 Dec 2022 22:55:49 GMT

No I haven’t tried that, but I will. Thank you