topic arlo pro camera used to work but no longer working in Arlo Pro 2

arlo pro camera used to work but no longer working

dangtran09 — Thu, 10 Nov 2022 16:59:45 GMT

i replaced new batteries but still not coming on.

Re: arlo pro camera used to work but no longer working

jguerdat — Fri, 11 Nov 2022 15:10:41 GMT

Assuming you're using a Pro 2 (that's the section we're in) try connecting it with the AC power adapter to see if that works. However, you say you "replaced new batteries" which leads me to believe you're not using a Pro 2 but the original wireless camera which uses 4 RC123 batteries. If this is the case, remove the batteries and just lightly place them in their slots, being sure to observe proper polarity. Use the battery door to do the pushing down of the batteries. ANy luck?

Re: arlo pro camera used to work but no longer working

dangtran09 — Fri, 11 Nov 2022 15:38:05 GMT

thanks, jguerdat.

i did connect the power adapter and the blue light flashed quickly and off. however, the camera still say 'charge battery. this device level is too low. connect a compatible charger to charge the battery.'

thanks for any other suggestions? or does this mean it's 'dead'?

Re: arlo pro camera used to work but no longer working

StephenB — Sat, 12 Nov 2022 13:13:17 GMT

@dangtran09 wrote:

i did connect the power adapter and the blue light flashed quickly and off. however, the camera still say 'charge battery. this device level is too low. connect a compatible charger to charge the battery.'

Did you use the Arlo charger for the Pro camera, or a different one?

Re: arlo pro camera used to work but no longer working

dangtran09 — Sat, 12 Nov 2022 13:28:45 GMT

arlo charger

Re: arlo pro camera used to work but no longer working

jguerdat — Sat, 12 Nov 2022 13:35:08 GMT

You can try a different charger to see if that helps. This may also be useful:

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do