topic Re: Camera not charging in Arlo Pro 2

Camera not charging

ZarbiZarbi — Fri, 04 Nov 2022 10:13:05 GMT

One of my camera installed less than 3 months ago is now not charging any more (charge icon not displayed in application) while solar panel VMA3600 is plugged and sun shining. Every day charge is lowering currently at 60%

In camera settings, an error message says « Impossible to charge battery, connect a charger »

Re: Camera not charging

TomMac — Fri, 04 Nov 2022 12:54:55 GMT

First thing I would do is check that the connection is good....

Take it down and/or unplug and re-plug the cable in a few times to see if the contacts get wiped clean.

check for function

If possible and you have a voltmeter, check the output of the solar panel for output at cable end.

Re: Camera not charging

ZarbiZarbi — Fri, 04 Nov 2022 16:09:14 GMT

I don’t have a voltmeter to test the micro-B USB. I charged sucessfully to 100% with charger and yet the error message says charging is impossible after plugging back solar panel.

Re: Camera not charging

Dannybear — Fri, 04 Nov 2022 20:46:00 GMT

Which arlo app are you using, website, android or iPhone?

Re: Camera not charging

ZarbiZarbi — Fri, 04 Nov 2022 20:50:12 GMT

@Dannybear Arlo app on iPhone.

Re: Camera not charging

Dannybear — Fri, 04 Nov 2022 21:56:03 GMT

@ZarbiZarbi

I asked since the web and android apps have had issues with displaying battery info.

If you can remove the solar panel you could look for water ingress, do you have another camera to plug the panel into?

Also check for rodent damage to cables, all my outdoor lights died over night because a rat didn’t like the cables in his way.

Re: Camera not charging

ZarbiZarbi — Fri, 04 Nov 2022 22:00:21 GMT

@Dannybear I will swap cam’s tomorrow to see what happens