topic Re: Less than honest marketing in Arlo Pro 2

Purchased 3 cameras but not able to use one camera with the cloud

AndyRay — Thu, 03 Nov 2022 16:52:34 GMT

I just purchased a 3 camera set and I set it up. Now I find out that only 2 cameras are able to be used on the free cloud system.

It says that the cloud storage is free for a week. Not that only two cameras are allowed. As this is part of the advertising it feels like a very unfair practice. I understand that you want to upgrade, but do not sell the product and give people the impression that you are delivering a service for free, when in fact, it is not.

Now I have one camera I can’t use without a subscription.

Please state this on the box. It’s the only fair practice.

Re: Less than honest marketing

StephenB — Mon, 24 Oct 2022 17:25:52 GMT

@AndyRay wrote:

I just purchased a 3 camera set and I set it up. Now I find out that only 2 cameras are able to be used on the free cloud system.

The limit for the free cloud storage on the older cameras (pro, pro 2) is actually 5 unsubscribed cameras in the account - not 2.

However, more importantly, Arlo stopped offering free cloud storage on new camera models back in 2018 (starting with the Ultra). Ultra, Pro 3, Pro 3 Floodlight, Pro 4, and Essential models all require a subscription to get any cloud storage. They do come with a 3-month trial.

Can you tell us what camera model you purchased?

If there are 4 CR123 batteries inside, you have the original Arlo Camera
If the housing cannot be opened, you have one of the Essential cameras
If the housing can be opened, then open it up and remove the battery. You'll find the camera model on a label inside the camera.

Re: Less than honest marketing

AndyRay — Thu, 03 Nov 2022 16:43:08 GMT

Thank you for your answer!!! I see that I have two set ups in two different locations. That means that there are six cameras. I would have thought that each system would have been able to run independently. They are in two different countries so I did not think that the limit would apply.

many thanks!

Andy

Re: Less than honest marketing

StephenB — Thu, 03 Nov 2022 16:58:18 GMT

@AndyRay wrote:

I see that I have two set ups in two different locations. That means that there are six cameras. I would have thought that each system would have been able to run independently. They are in two different countries so I did not think that the limit would apply.

The limit is on the account, not the location or base station.

You can set up a second account for one of the sites, and move the base/cameras to it. Then use the friend account feature to let you see all the cameras from both sites.

Or of course get a subscription.