topic Re: I see two smart hub devices on my account in Arlo Pro 2

I see two smart hub devices on my account

rh22 — Fri, 28 Oct 2022 17:28:29 GMT

I am showing two smart hub devices on my account. One of these hubs is showing a red dot? Before this situation occurred I would only see (1) hub and than my devices. Currently, the system (hub) is not activating or working. Camera's are all showing plenty of battery level and a connection.

Re: Arlo Smart Hub

jguerdat — Fri, 28 Oct 2022 12:48:07 GMT

What hub or base do you have? Look at the bottom for a VMB**** designation.

Re: Arlo Smart Hub

Dannybear — Fri, 28 Oct 2022 23:31:23 GMT

Just to add is if you’re using the arlo web portal/website login and the base station has a built in siren it shows up as a second device.

If you use the mobile app it has been removed.

Re: I see two smart hub devices on my account

ShayneS — Sat, 29 Oct 2022 01:01:02 GMT

Can you provide a screenshot of this by chance?

Re: I see two smart hub devices on my account

Dannybear — Sat, 29 Oct 2022 08:30:01 GMT

@ShayneS

Incase you were asking me,

Arlo website

iPhone

Re: I see two smart hub devices on my account

TomMac — Sat, 29 Oct 2022 12:14:36 GMT

The base icon with the red sound icon is for setting the alarm rule when making modes....

it is the same as the base above and there is really only one base.