topic Re: NC in Arlo Pro 2

Arlo app shows base unit offline, however the leds are green

Kejenkin — Fri, 21 Oct 2022 20:10:06 GMT

Arlo app shows base unit offline, however the leds are green.

I have double checked the connections and have turned the unit off/on and unplugged it several times.

The app will momentarily show online then offline again quickly.

Re: NC

jguerdat — Fri, 21 Oct 2022 14:38:02 GMT

Try both the app and web client (my.arlo.com) to see if there's a difference. You might want to reboot your router and base, in that order.

Re: NC

Kejenkin — Fri, 28 Oct 2022 13:27:12 GMT

Unfortunately thus did not help. Any other ideas?

Re: NC

StephenB — Fri, 28 Oct 2022 13:58:07 GMT

@Kejenkin wrote:

Unfortunately thus did not help. Any other ideas?

There is the "nuclear" option of deleting everything from the account and onboarding again.

Sometimes people doing that have trouble re-onboarding. But if everything is offline - including no recordings in the library - then you have nothing to lose (but the hassle).