topic Re: Arlo Pro 2 Cameras Failing on VMB5000r4 in Arlo Pro 2

Arlo Pro 2 Cameras Failing on VMB5000r4

DanielJo20 — Tue, 25 Oct 2022 18:02:51 GMT

Hey,

I have 2 base station (VMB4000r3 & VMB5000r4) with 4 Arlo Pro2 Cameras and 1 Ultra Camera

Since a few days ago i lost the ability to use the Pro2 cameras on the VMB5000 base.

i rebooted all devices, the 5000 recognizes the camera, but after a few minutes the cameras go offline, the Ultra is ok though.

Double checked the cameras on the 4000 base and they work so its not a camera problem.

Does anyone know how to solve this issue?

Re: Arlo Pro 2 Cameras Failing on VMB5000r4

jguerdat — Wed, 26 Oct 2022 14:08:08 GMT

Bring one Pro 2 camera closer to the hub to see if the same thing happens. It could be a signal strength/quality issue.

Re: Arlo Pro 2 Cameras Failing on VMB5000r4

DanielJo20 — Wed, 26 Oct 2022 17:19:47 GMT

The cameras are placed at the same location for the past 2.5 year.

Suddenly they both disappeared from the 5000 base station. I did try re-syncing them while next to the base but the problem repeats they connect and then go offline

I see additional posts of other users with the exact same issue, so i believe its not something with my cameras + as i said they do sync and work with the 4000

Re: Arlo Pro 2 Cameras Failing on VMB5000r4

jguerdat — Thu, 27 Oct 2022 12:51:25 GMT

Next step would be to swap cameras around to see if it's the camera or location. Just being in the same place for a long time doesn't mean something didn't change, whether firmware or environmental.

Re: Arlo Pro 2 Cameras Failing on VMB5000r4

StephenB — Thu, 27 Oct 2022 13:56:18 GMT

@DanielJo20 wrote:

I see additional posts of other users with the exact same issue, so i believe its not something with my cameras + as i said they do sync and work with the 4000

There was a bug here a couple days ago (though I don't think it was with the VMB5000 base). In any event, Arlo fixed it.

Re: Arlo Pro 2 Cameras Failing on VMB5000r4

DanielJo20 — Thu, 01 Dec 2022 21:05:05 GMT

I'm still having issues, did you here if there was any update?

i was hoping that with the new app the problem would have been solved but it has not 😕