topic Re: Battery level are different on app vs web in Arlo Pro 2

Battery level are different on app vs web

ScotCamera — Fri, 28 May 2021 18:43:31 GMT

Why does the camera battery level show 100% on the app but through the Chrome web portal, it shows 55%? I restarted my base station and the different battery levels still say 100% and 55% on the same camera.

There are other inconsistencies as well such as "camera offline" via the web but works fine through the app. I've tried clearing the browser cache and history which doesn't fix the problem.

Re: battery level different on app vs web

ShayneS — Fri, 28 May 2021 18:42:59 GMT

Hi @ScotCamera

Thank you for providing this info. I was able to replicate this as well. I will provide an update regarding this issue as soon as possible.

thank you

Re: battery level different on app vs web

Edinburgh_lad1 — Fri, 28 May 2021 21:57:29 GMT

This is the case on Arlo HD bade-station. Bizarre behaviour.

Re: Battery level are different on app vs web

ShayneS — Fri, 28 May 2021 22:42:34 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Web page show incorrect battery charge levels, but android app shows correct charge levels

ArloWatcher — Mon, 31 May 2021 16:42:51 GMT

If I view my cameras using the web page, I get the "This device's battery level is too low. Connect an compatible charger to charge the battery." for some of the cameras, but if I view on the android app the charge levels are correct. What's up?

Re: Battery level are different on app vs web

ScotCamera — Mon, 31 May 2021 19:18:52 GMT

Is there an estimated time for a fix?

Re: Battery level are different on app vs web

dcfox1 — Mon, 31 May 2021 19:34:12 GMT

@ScotCamera Its a 3 day holiday weekend in the U.S. So you won't hear anything until Tuesday at earliest.

Re: Web page show incorrect battery charge levels, but android app shows correct charge levels

jguerdat — Tue, 01 Jun 2021 13:40:33 GMT

Try clearing the browser cookies and cache for the site as well as using a different browser.

Re: Web page show incorrect battery charge levels, but android app shows correct charge levels

ArloWatcher — Tue, 01 Jun 2021 14:56:29 GMT

Didn't work for Chrome or Edge, Firefox is the only browser that display correct charge levels.

Re: Battery level are different on app vs web

ShayneS — Tue, 01 Jun 2021 15:52:40 GMT

Hi @ScotCamera

The Arlo development team is aware & currently investigating this issue. I will provide another update as soon as possible

Thank you

Battery indicator level different iPad vs. online web based.

DJoy — Fri, 11 Jun 2021 19:54:13 GMT

Re: Web page show incorrect battery charge levels, but android app shows correct charge levels

ScotCamera — Fri, 11 Jun 2021 20:25:10 GMT

It seems the latest version of Firefox on the MAC and the iOS app for my iPhone are the only two that are synced with the same camera information. Chrome or Safari don't show the current information for the cameras. For instance, I can turn a camera off via my iPhone and then go to Chrome or Safari and see the camera is still on. I can't believe me and others actually pay for this incompetency.

Re: Web page show incorrect battery charge levels, but android app shows correct charge levels

dcfox1 — Fri, 11 Jun 2021 20:48:19 GMT

On Fire Fox and Edge Browser on PC it is the same as the App here.

Re: Battery indicator level different iPad vs. online web based.

ksss11 — Tue, 15 Jun 2021 14:20:16 GMT

I posted about this on Pro forum but have gotten nowhere. We only use desktop Chrome, (no apps on our phones, as we are too terrified something will go wrong if we do it because of reading comments on app problems).

Re: Battery indicator level different iPad vs. online web based.

StephenB — Tue, 15 Jun 2021 14:26:44 GMT

@ksss11 wrote:

We only use desktop Chrome, (no apps on our phones, as we are too terrified something will go wrong if we do it because of reading comments on app problems).

You can safely install the app on your phones - it won't interfere with the web ui. You don't need to re-install the cameras or base, you just need to log in with your current credentials.

Though only one log in is allowed at a time. So if you are logged into the app, you will be logged out if your wife logs in. And both apps would be logged out if you log into with the browser. You can fix that by creating a second (or even a third) account, and then granting access to it from the account you already have set up. https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

Re: Battery level are different on app vs web

acountingsheep — Mon, 28 Jun 2021 18:38:48 GMT

It's been almost a month since this post and still not resolved? I'm having the same issue. 2 of 8 cameras show as dead online but on the app they're nearly full charge and functioning as expected.

Re: Battery level are different on app vs web

ShayneS — Mon, 28 Jun 2021 21:07:08 GMT

acountingsheep

This issue has been identified & will be resolved with an update coming soon.

Thank you

Re: Battery level are different on app vs web

Edinburgh_lad1 — Tue, 29 Jun 2021 17:09:45 GMT

When exactly is 'soon'?

I have the same problem on my Chrome browser.

Additionally, with the latest update of the app for Android, scrolling through tiles with cameras is accompanied with a noticeable lag.

Re: Battery level are different on app vs web

ScotCamera — Tue, 29 Jun 2021 17:28:10 GMT

There have been some recent updates but the battery problem still exists. This was not a problem a while ago. Don't the updates get tested for bugs before pushing them live? The last app update said it included new features. Instead of adding new features, why not just fix what is broken?

Re: Battery level are different on app vs web

magnumrs — Wed, 30 Jun 2021 03:19:32 GMT

I have the same issue. Ipad and Google Pixel phone show 97% while PC webpage shows a dismal 23% with one of my cams! What is up with this?