topic Re: PRO 2 cameras dropped in Arlo Pro 2

PRO 2 cameras dropped

GreedIsaSIN — Tue, 25 Oct 2022 11:14:26 GMT

We have 4 ARLO PRO 2 cameras and 1 other newer model. All of a sudden at 6 am, All the ARLO PRO 2's are not recognized any longer. Has ARLO stopped supporting them. Base station does not recognize them any longer. But still get notifications of movement

Re: PRO 2 cameras dropped

StephenB — Tue, 25 Oct 2022 11:26:31 GMT

@GreedIsaSIN wrote:

Has ARLO stopped supporting them

No (I have a couple still in service, and they are working).

@GreedIsaSIN wrote:

Base station does not recognize them any longer. But still get notifications of movement

The only way they communicate is through the base station. So if you are getting notifications, then the base station must be "recognizing" them.

Are you saying that you aren't seeing the cameras on the main screen?

If you are seeing them, can you live stream them?

Re: PRO 2 cameras dropped

mikegavone — Tue, 25 Oct 2022 12:32:45 GMT

The same thing happened to me. The app shows the hub but doesn't show the cameras. However I'll still get a motion indicator on the app but the recordings don't show up in the library. Tried unplugging the hub and plugging it back in. Then tried re-syncing the cameras. Only the hub is showing up even though it detects the camera during the sync process it never shows up under My Devices. Any suggestions? Thank you.

Re: PRO 2 cameras dropped

sonjaw4 — Tue, 25 Oct 2022 12:42:11 GMT

Same problem. What is happening?

Re: PRO 2 cameras dropped

sonjaw4 — Tue, 25 Oct 2022 12:44:44 GMT

Can not see the cameras at all. They don’t show up under “my devices” in the settings. Can only see the hubs. The doorbell is still showing. But none of the pro 2 cameras appear anywhere in the app except under “support” witching the settings tab.

Re: PRO 2 cameras dropped

rebec42 — Tue, 25 Oct 2022 13:04:14 GMT

I am having the same issue with my camera's. The only device I can see is my doorbell. All my Pro 2 camera's are gone from the app, but i am getting notifications. I tried restarting the base station and updated the app and nothing worked.

Re: PRO 2 cameras dropped

Conrad0011 — Tue, 25 Oct 2022 13:07:11 GMT

Having the same problem here. Got up this morning and none of my 4 cameras show up on my app. Only the base station

Re: PRO 2 cameras dropped

mikegavone — Tue, 25 Oct 2022 13:12:31 GMT

So I deleted and re-installed the app on my I-phone. Then I did a factory reset on my hub and had to reconnect it and all of the cameras again and now everything appears to be working again but it took 45 minutes 😞

Re: PRO 2 cameras dropped

Jennyko — Tue, 25 Oct 2022 13:13:01 GMT

Same here. No cameras show up in app. Only the base station shows.

Re: PRO 2 cameras dropped

Conrad0011 — Tue, 25 Oct 2022 13:20:30 GMT

Well it’s chilly and raining outside Don’t really want to venture out for the two cameras outside. I shouldn’t have to do that. Big expense of time I don’t have this morning and I shouldn’t have to not be able to view my Arlo s while I’m gone all day

From this forum alone, this seems to be a problem with a lot of Arlo 2’s this morning. Can’t be a coincidence

Re: PRO 2 cameras dropped

drquest — Tue, 25 Oct 2022 13:24:04 GMT

I have 7 Pro 2's across two different accounts, two homes, and all 7 are gone as well.

Still getting notifications, and I can access them by looking at them on the webpage. my.arlo.com so I know they are still working. They all just disappeared from the app.

Re: PRO 2 cameras dropped

jguerdat — Tue, 25 Oct 2022 13:26:53 GMT

A couple of possibilities may help:

1) reboot your router and base, in that order

2) if the above fails, remove all devices and set the system back up as if new.

Re: PRO 2 cameras dropped

sonjaw4 — Tue, 25 Oct 2022 14:05:57 GMT

Signed in via the web my.arlo.com and viewed the cameras. Restarted the app and now they are in the app.

Re: PRO 2 cameras dropped

A1_most-Done — Tue, 25 Oct 2022 14:14:57 GMT

Arlo Pro 2 modes not working in I-pad app. 1st I reset base station. No success. Next I reset Wi-Fi router. Next I reset base station. Next I updated I-pad app. Next I logged back in and Modes would still not work -- unable to disarm cameras.

Next, logged out of I-pad and then logged back in on PC and ALL modes working. Cameras have now been disarmed and we will wait to see what happens when we want to arm the cameras later today.

Re: PRO 2 cameras dropped

Tom61 — Tue, 25 Oct 2022 14:37:50 GMT

Same issue here, all of my Pro 2 cameras disappeared from app, just have base station. I am traveling and so can’t mess around with the devices. Arlo please fix this.

Re: PRO 2 cameras dropped

Tom61 — Tue, 25 Oct 2022 15:04:58 GMT

Update, I closed app, powered off and restarted my iPhone, opened app and cameras are there. Spoke with support, it’s a known issue and they are working on it.

Re: PRO 2 cameras dropped

rebec42 — Tue, 25 Oct 2022 15:24:51 GMT

I logged off my app, restarted my phone and then logged back in. My camera’s are back.

Re: PRO 2 cameras dropped

GreedIsaSIN — Wed, 26 Oct 2022 09:55:01 GMT

All our cameras slowly returned to ‘my devices’ on the app. All is back to as before. Not sure what happened. First time since having thus system. I gave recommended ARLO to friends and family. Hope to get more years with what we have.

Re: PRO 2 cameras dropped

GreedIsaSIN — Wed, 26 Oct 2022 10:02:16 GMT

The cams were nit showing up on the device list and were not recording. When system came back up (3-4 hrs), All previous recordings showed up as well. This after resetting numerous times. All is good now. Solar flares, glitch, or ?, Glad it is back up. Didn't realize how much we review the csms till we couldn't.

Re: PRO 2 cameras dropped

DanielJo20 — Wed, 26 Oct 2022 17:21:45 GMT

How do you get to talk to support , i try chat and only get robot responses