topic Re: Cameras Disappeared in Arlo Pro 2

Cameras Disappeared

SJD3 — Tue, 25 Oct 2022 13:04:38 GMT

I have 6 cameras on two different base stations in two different locations. All 6 cameras disappeared from the apps on both my iPad and iPhone. It was working fine last night. This morning gone. My base stations are still showing. I am wondering if this is Arlo messing with its customers who use the free 7-day plan to get them to sign a subscription. Maybe, its a technical glitch and the cameras will magically reappear as I have read has happened to some customers. Maybe I should go with a different camera service which I am most definitely considering. I am using the iPhone 14Pro with all the recent updates installed. There is really no reason this should have happened after years of it working fine…unless…its Arlo messing with me.

Re: Cameras Disappeared

StephenB — Tue, 25 Oct 2022 14:34:03 GMT

@SJD3 wrote:

I have 6 cameras on two different base stations in two different locations. All 6 cameras disappeared from the apps on both my iPad and iPhone. It was working fine last night. This morning gone.

I think this is linked to updating the app to 3.8.

First I'd confirm that you are seeing everything correctly in a PC (browsing to my.arlo.com).

If that works, I'd try rebooting the phone or tablet next.

Re: Cameras Disappeared

SJD3 — Tue, 25 Oct 2022 14:36:06 GMT

Thank you for that reply. They magically came back online. Awesome!