topic Re: Can’t access cameras in Arlo Pro 2

Can’t access cameras

Alley1 — Tue, 25 Oct 2022 12:50:07 GMT

I lost access all 4 of my Arlo Pro 2 cameras on my Home Screen. They disappeared. I am still getting notifications but I can’t access the cameras or recordings. In the “Mode” setting, there is a message “Getting Information” but this has been on for hours. I tried restarting the module. No help. Any advice?

Re: Can’t access cameras

jguerdat — Tue, 25 Oct 2022 12:52:19 GMT

Have you tried both the app and web client (my.arlo.com)?

Re: Can’t access cameras

Conrad0011 — Tue, 25 Oct 2022 13:12:17 GMT

Same thing happened to mine. Still cannot see my cameras on my app

Re: Can’t access cameras

Conrad0011 — Tue, 25 Oct 2022 13:15:15 GMT

Tried the app. Went to my.Arlo.com site. I end up back on this community page, searching for answers

Re: Can’t access cameras

Damon407 — Tue, 25 Oct 2022 13:17:42 GMT

Same here. I still have them in my Apple Home app, but the Arlo app only has my doorbell and not my Arlo Pro 2s.

Re: Can’t access cameras

jguerdat — Tue, 25 Oct 2022 13:17:54 GMT

I've already tagged @JamesC and @ShayneS about this.

Re: Can’t access cameras

Conrad0011 — Tue, 25 Oct 2022 13:23:10 GMT

Can you give me advice as to how to rectify this in a short time frame?

Re: Can’t access cameras

jguerdat — Tue, 25 Oct 2022 13:24:08 GMT

It apperas that the brute force method works. Remove all devices from your account and start fresh, claiming the base first and then add cameras.

Re: Can’t access cameras

Conrad0011 — Tue, 25 Oct 2022 13:26:14 GMT

Ok. I have to leave soon. Won’t have time to gather and reset everything. Guess we will be without until this evening. My wife is not gonna like this at all

Re: Can’t access cameras

Damon407 — Tue, 25 Oct 2022 13:26:31 GMT

I cycled the power of my base station and the cameras are back. So mine was some sort or sync issue with the base station.

Re: Can’t access cameras

Conrad0011 — Tue, 25 Oct 2022 13:27:30 GMT

Ooo. How do you cycle the base, please?

Re: Can’t access cameras

Damon407 — Tue, 25 Oct 2022 13:29:41 GMT

I unplugged it and plugged it back in. The odd thing is though that the cameras are back on my Arlo app on my iPad, but not my iPhone. I’ll maybe reboot my iPhone.

Re: Can’t access cameras

Conrad0011 — Tue, 25 Oct 2022 13:30:25 GMT

Thanks. I’ll try that

Re: Can’t access cameras

BBBrannon — Tue, 25 Oct 2022 13:33:19 GMT

I’m having the same issue this morning. Any remote remedies? I’ve tried restarting the base station and my phone.

Re: Can’t access cameras

Damon407 — Tue, 25 Oct 2022 13:39:20 GMT

I cycled the base station power again while signed into the arlo app on my iPhone and the cameras appeared there too. Looks like it only fixed the issue on whichever app I was signed into at the time.

Re: Can’t access cameras

Alley1 — Tue, 25 Oct 2022 14:07:48 GMT

Update: cameras came back after multiple resets.

Re: Can’t access cameras

drquest — Tue, 25 Oct 2022 14:38:20 GMT

reset what?

Base, cameras, app?

I've done all of those several times and nothing shows up in the app. The web page view works fine.

Re: Can’t access cameras

BBBrannon — Tue, 25 Oct 2022 14:42:15 GMT

It's working now after base station reset 🙃

Re: Can’t access cameras

jcosbyjr — Tue, 25 Oct 2022 15:10:45 GMT

What a mess! I lost visibility to my cameras this morning too. Even after resetting the base station and trying all the recommendations, I am still with out my cameras. I do not want to reset them up. Very frustrating.

Re: Can’t access cameras

Loribellini — Tue, 25 Oct 2022 15:10:53 GMT

The same thing is happening to my cameras this morning. I can not pull them up on my app. Re synced one camera and nothing restarted base still nothing…