topic Re: Arlo pro 2 not connecting to wifi in Arlo Pro 2

Arlo pro 2 not connecting to wifi

Confusedman75 — Mon, 17 Oct 2022 22:37:29 GMT

Cannot hook up to the Wi-Fi I have reset it I have disconnected I have used a different ether cord and I cannot seem to hook the base station to my Wi-Fi however other equipment is hooked up to the Wi-Fi with no issues. Has anyone else had this issue?

Re: Arlo pro 2 not connecting to wifi

Dannybear — Tue, 18 Oct 2022 01:26:46 GMT

What are the LEDs showing for the base station?

Re: Arlo pro 2 not connecting to wifi

jguerdat — Tue, 18 Oct 2022 15:31:31 GMT

If you reset it by holding the base reset button until the LEDs flashed amber, you also need to remove it from your account in Settings, My Devices before you can claim it again.

Re: Arlo pro 2 not connecting to wifi

Confusedman75 — Tue, 18 Oct 2022 23:39:57 GMT

The first is green. The second is not illuminated and the third is yellow

Re: Arlo pro 2 not connecting to wifi

Confusedman75 — Tue, 18 Oct 2022 23:40:56 GMT

Done. All my equipment is off the app.

Re: Arlo pro 2 not connecting to wifi

Dannybear — Wed, 19 Oct 2022 02:21:51 GMT

@Confusedman75

If the centre led is not showing then it indicates that the base has not connected to the local router modem.

The following are possible causes,

The Base station is faulty, have you recently had a lightning strike or a electrical outage?

The Ethernet cable is faulty, check connectors at each end for damage.

The router the cable plugs into might be faulty or needs a power cycle. Let us know if you are trying to use starlink system.
Also some ports on routers are not meant for network connections, check router specifications.

The right led being yellow, suggests that the base station has been factory reset ok and is waiting to be claimed.

Getting the centre led to go green is important for going forward.