topic Re: Mode dissappear from my Android app in Arlo Pro 2

Mode dissappear from my Android app

Hribeiro — Tue, 11 Oct 2022 04:27:13 GMT

The option to select a mode suddenly disappear from the android app. Many other users are posting the same problem and I can't find a proper reply or mitigation plan from the manufacturer.

I hope this is not a trick to make us pay for a subscription when the value proposition when I bought them was no subscription needed to have the free modes. Happy to pay subscription if there is real value on it but not this way.

Re: Mode dissappear from my Android app

Dannybear — Tue, 11 Oct 2022 05:33:01 GMT

The simplest way to try and get it working is to install the app on a iOS mobile device, if it works then you have proven that the android app is buggy and you have access to your mode again.

Re: Mode dissappear from my Android app

StephenB — Tue, 11 Oct 2022 10:50:51 GMT

@Hribeiro wrote:

The option to select a mode suddenly disappear from the android app.

The mitigation is to remove the base from the account, do a factory reset (paper clip) on the base, and then re-add the base and cameras.

The original bug (showed up mid-September) was triggered by re-ordering the cameras on the main screen.