topic Re: 10 month old VMB4500 won't work in Arlo Pro 2

10 month old VMB4500 won't work

Kim_Jackson421 — Fri, 30 Sep 2022 00:08:44 GMT

My live chat agent Karl requested proof of purchase after nothing worked to get my base unit to stop flashing amber but the email he sent was "no reply" and the link he sent to update the case wouldn't take the < 3 MB png file with proof of purchase, even though it was within the specifications shown (< 3 MB, jpg, png, etc.) Such a necessary, important product with unfortunately such sad customer service from the product to the support to the ability to attach the documentation they are asking for.

Re: 10 month old VMB4500 won't work

Dannybear — Fri, 30 Sep 2022 05:13:23 GMT

Might be worth private messaging one of the arlo forum moderators, @JamesC or @ShayneS with your case number and receipt to update.

Re: 10 month old VMB4500 won't work

ShayneS — Sat, 01 Oct 2022 01:14:22 GMT

Hi @Kim_Jackson421

Do you mind providing me with the case number and I can take a look.

Thanks