topic Re: My.arlo.com no longer updates battery charge level data for Pro 2 cameras VMB4500r2 in Arlo Pro 2

My.arlo.com no longer updates battery charge level data for Pro 2 cameras VMB4500r2

fmllc — Sun, 25 Sep 2022 21:55:09 GMT

My.arlo.com no longer updates camera charge level data for our Pro 2 cameras. The current version on our system is dated September 8 2022.

On 9-30-22 the Arlo Secure app was updated for android. The app does not update our camera battery charge levels.

I no longer receive email notices that a camera is below 15% and needs charging.

The app is still working on an iphone, which has not been forced to update yet.

My Arlo Pro 2 camera system was purchased in December 2021 and is still under warranty.

Clearing cookies and cache and starting computers up again makes no difference. Using a different browser (Edge, Firefox, Safari, Chrome) makes no difference. Using a PC desktop, laptop, or Apple laptop makes no difference. Signing in and out of the website makes no difference. Taking cameras off and online makes no difference.

Re: My.arlo.com no longer updates battery charge level data for Pro 2 cameras VMB4500r2

Dannybear — Mon, 26 Sep 2022 02:17:30 GMT

Make sure the iPhone’s auto updating is disabled so it doesn’t get trashed as well incase the next update is buggy also.

the web portal problem with battery status has been about for many months so no good until arlo gets it sorted.

the android app issue has been reported previously but this was well before the last app update.

you could try deleting the arlo app and data on the android device and reinstalling to start with. Maybe power cycling the base in between.

Re: My.arlo.com no longer updates battery charge level data for Pro 2 cameras VMB4500r2

fmllc — Mon, 26 Sep 2022 20:19:06 GMT

Thanks for your suggestions - most helpful is the reminder to block iphone updates in case they screw up that app.

Deleting the app and reinstalling, power cycling the base... no change. But thanks.

Re: My.arlo.com no longer updates battery charge level data for Pro 2 cameras VMB4500r2

Dannybear — Mon, 26 Sep 2022 20:53:07 GMT

Yes, it is best to wait a few weeks, check the forum for bug reports before updating.

Shame this is not optional for the arlo equipment firmware updates, would have saved customers a lot of anxiety, time and money rebuilding their systems after the years.

At least with the iPhone still working you have some reliably to work with.

Seems to me that the web portal bug has progressed to the android app, sorry I don’t have any workarounds to offer.