topic Re: No success in adding an Arlo Pro 2 camera to existing Arlo account in Arlo Pro 2

No success in adding an Arlo Pro 2 camera to existing Arlo account

Cosmo21 — Fri, 23 Sep 2022 20:06:44 GMT

I took an Arlo Pro 2 camera offline from an existing account because it stopped working. I could not reinstate it. The camera has new batteries but doesn't light up at all at any point during the "add a camera" process. At one point, I get the message: “Looking for your Arlo Camera. Searching for any available Arlo devices. This may take several minutes.” But that message never changes or goes away. I found nothing about this problem in the manual. How can I bring my camera back to life? Will I have to re-sync it with the base station?

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

Dannybear — Fri, 23 Sep 2022 23:51:08 GMT

Will the camera come back to life if you plug it in external power?

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

Cosmo21 — Sat, 24 Sep 2022 00:14:01 GMT

I don't know how to do that, because this unit is powered by batteries and not AC.

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

Dannybear — Sat, 24 Sep 2022 00:51:19 GMT

Do you have a arlo supplied charger cable and adapter?

What is the camera model number, is it a VMC4030?

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

Cosmo21 — Sat, 24 Sep 2022 01:09:39 GMT

My camera is a VMC 3030. I bought my cameras and base station from Sams Club & didn't get a charger cable, except the one that plugs into the wall and is used with AC-powered cameras. This unit is battery powered (takes 4 lithium batteries).

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

Dannybear — Sat, 24 Sep 2022 01:43:15 GMT

Not sure where the confusion occurred but the camera model details indicate that you have an early version arlo wire free camera not a arlo pro or pro2 model that you originally started.

Have you tried using the arlo web portal on browser pc connected to the local network to add the camera?

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

Cosmo21 — Sat, 24 Sep 2022 02:51:20 GMT

When I visited this site: https://www.manua.ls/arlo/vmc3030/manual ... it indicated that the VMC3030 is the Arlo Pro 2. I would like to verify the accuracy of that. And I did try adding the camera via the Arlo website but that didn't work either. In troubleshooting this problem, what are the possible reasons that none of the lights on a camera would turn on?

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

Dannybear — Sat, 24 Sep 2022 04:20:41 GMT

The VMC3030 manual is below for reference.

https://www.arlo.com/en-us/images/documents/arlo_wirefree/arlo_wirefree_um.pdf

The camera add instruction article is below.

https://kb.arlo.com/987/How-to-set-up-the-Arlo-Wire-Free-Camera

The reason for no led activity are

one or more batteries are flat.
the battery contacts are dirty or corroded.
the camera is faulty.

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

StephenB — Sat, 24 Sep 2022 11:55:29 GMT

@Cosmo21 wrote:

When I visited this site: https://www.manua.ls/arlo/vmc3030/manual ... it indicated that the VMC3030 is the Arlo Pro 2. I would like to verify the accuracy of that.

That site is incorrect. The VMC4030p is the model number for the Pro 2. The VMC3030 is the original Arlo WireFree camera.

@Dannybear posted the correct manual link.

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

Cosmo21 — Sun, 25 Sep 2022 22:39:58 GMT

Success at last! It appears the problem was dead batteries, even though they were never-used Eveready batteries. So I bought new ones today, followed the steps you indicated & now the camera works perfectly. Thank you so much for your help!

Re: No success in adding an Arlo Pro 2 camera to existing Arlo account

jguerdat — Mon, 26 Sep 2022 13:06:13 GMT

The batteries may not have been dead. You could test them with a voltmeter - they should show ~3.2v. However, a common issue is that not all batteries are the same dimensions. A slightly larger one may get stuck down when pushed into the slot. Always lightly place them in their slots and let the battery door do the pushing.