topic Re: Arlo pro 2 Blinking orange and blue in Arlo Pro 2

Arlo pro 2 Blinking orange and blue

Sam4 — Sun, 18 Sep 2022 05:34:56 GMT

Hi there,

Hopfully someone can help! My Arlo Pro 2 has started flashing blue and orange and will not connect to the home base.

It was working fine untill it ran out of battery the other day. When I charged it back up and tried to reconnect it wouldn't reconnect. After waiting a couple days for it to reconnect I removed it from the account and tried to reset. That is when noticed the blue and orange blinking. Since then I have tried to factory reset, while its plugged in, not plugged in and with the battery out while plugged in and had the same result.

Please let me know what I can do to solve this problem, any help would be greatly appreciated!

Cheers

Re: Arlo pro 2 Blinking orange and blue

Dannybear — Sun, 18 Sep 2022 06:56:31 GMT

It could be waiting to be updated.

https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean

Re: Arlo pro 2 Blinking orange and blue

Dannybear — Sun, 18 Sep 2022 07:11:44 GMT

Can you try adding the camera using the arlo web portal in pc browser connected to the local network.

Re: Arlo pro 2 Blinking orange and blue

Sam4 — Fri, 23 Sep 2022 08:24:18 GMT

Hi Danny,

Thanks for your responses! For question 1 I agree, I have looked everywhere for a potential solution but cannot find anything. For Arlo 2 it says "Alternating blue and amber. A firmware update is in progress. DO NOT TURN OFF THE CAMERA." Because the camera died, I think I’m experiencing what happens if you turn it off while it’s not supposed to be turned off.

For question 2 I have just tried it and unfortunately no success.

If you have any other ideas, please let me know! I’ve tried everything I can think of and am happy to give anything a go. They were expensive cameras and its disappointing to have one die so soon!

Re: Arlo pro 2 Blinking orange and blue

Harrich — Sun, 25 Sep 2022 19:35:48 GMT

I am experiencing the exact same problem. I cannot find a solution to reset or reconnect.

Re: Arlo pro 2 Blinking orange and blue

jguerdat — Mon, 26 Sep 2022 13:09:46 GMT

Have you reinserted the battery? That will reset the camera to a known state. If the blinking goes on for >15 minutes, it's safe to try this since the update (if that's what actually caused the issue) has failed. If still blinking, it seems to be a failed camera.

Re: Arlo pro 2 Blinking orange and blue

Harrich — Mon, 26 Sep 2022 23:10:04 GMT

I have removed and reinserted the battery. Separately, I remove the battery and used a cable for power. In both instances, the camera returns to the same blinking state. Is the camera really toast? 😞

Re: Arlo pro 2 Blinking orange and blue

jguerdat — Tue, 27 Sep 2022 12:44:47 GMT

So it would seem. Is it still in the 1 year warranty?

Re: Arlo pro 2 Blinking orange and blue

Sam4 — Wed, 28 Sep 2022 23:43:35 GMT

Hi,

Unfortunitly ,its about a year and a half old so passed the one year warranty. Does this mean that the camera is dead?

Cheers, Sam

Re: Arlo pro 2 Blinking orange and blue

jguerdat — Thu, 29 Sep 2022 12:55:21 GMT

That would be my guess.