topic Re: Arlo Pro 2 in Arlo Pro 2

Arlo Pro 2 the ‘mode’ from the mobile app goes blank

Unclevacho — Tue, 20 Sep 2022 00:23:43 GMT

I purchased a 6 camera Arlo Pro2 camera system thinking that the clouds storage and app function is free. All of a sudden my cameras suspiciously went offline and the ‘mode’ from the mobile app goes blank and after resetting the base station none of the cameras work. Arlo suggests I purchase a plan. WHY? This was supposed to be free. I assume Arlo deliberately did this to force customers to purchase a plan. They don’t even support by phone. THIS IS ILLEGAL.

Re: Arlo Pro 2

Dannybear — Sat, 17 Sep 2022 02:35:22 GMT

The subscription plan entitles you to obtain person support from arlo for legacy cameras.

Support from the forum community is free if we’re able to help.

If you provide further details on your system model numbers and what you have tried so far then we maybe able to assist.

Re: Arlo Pro 2

Unclevacho — Sat, 17 Sep 2022 03:11:58 GMT

I have a 6 cam system. 2 hardwired and 4 battery and solar powered. This morning I noticed all 4 batt cameras offline. Removed all cameras, reseated and charged all batteries, power cycled the base station, all cameras came online and worked perfectly. Since one cam was showing motion where there was no motion, I power cycled the base station again. After that all cameras came online, but none record motion. Motion test shows cam detects motion. tapped on “Mode” tab to check arm/disarm on my mobile app, I comes blank. Arlo chat forces me to buy a plan in order to give me assistance. I had this service for free and wish to keep it. I don’t wish to pay otherwise I’d buy a different system.

Re: Arlo Pro 2

Dannybear — Sat, 17 Sep 2022 04:48:44 GMT

I believe arlo is investigating a number of reports of mode operational issues from customers post Base station firmware updates.

https://community.arlo.com/t5/Arlo-Ultra/Schedule-suddenly-broken/m-p/1878245/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw4NTNJTTNXT0szSkVMfDE4NzgyNDV8U1VCU0NSSVBUSU9OU3xoSw#M20405

This is in addition to prior failures of the arlo web portal app.

Re: Arlo Pro 2

Unclevacho — Sat, 17 Sep 2022 05:11:53 GMT

At this time all my 6 cameras are useless. Regardless of the “Mode” tab, why did the recordings stop working. If this was as a result of a firmware update, it should be a very easy task to step back to the old version and not to force customers to purchase an unwanted subscription in order to support your product.

Re: Arlo Pro 2

Dannybear — Sat, 17 Sep 2022 06:13:07 GMT

No, I agree it is not arlo’s finest customer support approach. It fell apart during the start of the pandemic although it could also have been a conclusion of help desk contracts.

i am just another customer myself but troll the forum to keep updated on potential issues that may explain my own system issues.

I help out along long the way where I see others struggling to get these thing to keep working.

Arlo pro 4 cameras all offline

Ldevo — Sat, 17 Sep 2022 09:48:15 GMT

Last time cameras were online was 9/13. All three cameras have been offline for days now and have tried every suggestion in past discussions. I do not see any current complaints. Hub is blue, internet is working, nothing has been changed for them to have gone off, unplugged for 15 mins etc. I am not always at the location which is why it is important for these to work. Spent over $1000 on cameras (2 not even set up yet) that are useless to me now. Any one have a fix?

Re: Arlo pro 4 cameras all offline

StephenB — Sat, 17 Sep 2022 10:01:13 GMT

@Ldevo wrote:

Last time cameras were online was 9/13.

Are you checking in a browser (my.arlo.com) or the app?

If the app, which version of iOS or Android are you using?

Re: Arlo pro 4 cameras all offline

Ldevo — Sat, 17 Sep 2022 15:30:43 GMT

I’m using the app on an iPhone iOS 15.6.1. Just did that update about two weeks ago and cameras had been working. Tried going thru browser to myarlo.com but everytime I hit view camera it keeps taking me back to log in so I can’t even look at them there.

All cameras go offline as soon as I log out

bluechipjr — Sat, 17 Sep 2022 16:05:00 GMT

I turn all the cameras on. Log out. Log back in and they all read off line.

I have restarted the base station and all the batteries are fully charged.

Thank you

Arlo Pro 2 not showing "on" when it is

FPS — Sat, 17 Sep 2022 16:07:56 GMT

This has been occurring for the past three weeks. I turn each of the cameras on; leave the house for hours or days; upon return I go to the Arlo web application, look at "devices" and all the cameras show they are "off". However, everyone of them is recording motion. I have to click the setting to show they are "on" and then click the setting back to "off" to get them to stop recording. They are not displaying their true status when they are on.

This is occurring on Microsoft Windows 11, web browser Firefox, latest version of Arlo updates for Arlo Pro 2. Set of 4 cameras; upon opening the app and looking at the "devices" setting.

Re: Arlo Pro 2

Unclevacho — Sat, 17 Sep 2022 18:50:51 GMT

(((((( URGENT ))))))))

How long before someone addresses this issue. All my 6 Arlo pro2 cameras are NOT recording. I can livestream, but looks cloud is not engaged. Regardless of the disappearance of the “mode” tab, I’m unable to ARM the cameras. BYW, now that you guys admitted that there’s a real serious problem on your end, why don’t you give phone support to your customers who don’t have a subscription. I bought a RING doorbell/camera and after 3 years I still get phone support 24/7. Is Arlo forcing non subscribers to subscribe in order to get phone support?

this is the 3rd day of the chaos you created for your users!

You need to address this now!

Re: Arlo Pro 2

Gio9929 — Sat, 17 Sep 2022 22:00:34 GMT

I have the same exact issue with my Arlo Pro 2 cameras. Right now the onlu things that work are 2 different doorbells I have that are still in their free subscription phase. Alro needs to Fix this NOW!

Re: Arlo Pro 2

Unclevacho — Sun, 18 Sep 2022 17:05:53 GMT

((DAY 4 ARLO NOT WORKING)))

Today is Sunday, day 4 of Arlo not working for most users. Does anyone working to solve this issue? This is a security camera issue for God sake. Or Arlo techs are taking the weekend off! Why there’s not an update? Why don’t Arlo setup a phone number to answer customers? I need someone at Arlo to escalate and get answers NOW…!

Re: Arlo Pro 2

Wrathchild — Mon, 19 Sep 2022 03:53:57 GMT

I wish they would at least push a temporary emergency update that reverts back to the old firmware. I have no idea what this new version fixed or improved but I would take the step back if it meant my security system functioned again.

Re: Arlo Pro 2

Unclevacho — Mon, 19 Sep 2022 04:59:30 GMT

Hi Wrathchild (Aspirant),

most users like myself have purchased Arlo cam package because the minimum and basic cloud service was free with purchase. It was free and functional until 9/15/22. This FW update has removed all the rights for free cloud service users and has disarmed the system. Last time I had a chat with them they forced me subscribe to a plan in order to assist me. I have no doubt this was totally intentional. They could’ve done this in more civilian way.

Re: Arlo Pro 2

StephenB — Mon, 19 Sep 2022 10:57:43 GMT

@Unclevacho wrote:

This FW update has removed all the rights for free cloud service users and has disarmed the system.

Actually they messed up a bunch of features for everyone (whether on a subscription or not). Users of the free cloud service were not targetted.

Hopefully Arlo will get this all resolved quickly.

Re: Arlo Pro 2

Gio9929 — Mon, 19 Sep 2022 12:50:39 GMT

Its Monday Morning the 19 Sep and my Base station is still down. My business relies on these cameras. Lets hope the SW engineers just took the weekend off and they will hop on the fix first thing today! COME ON GUYS!

Arlo Pro 2 not recording and ‘Mode’ tab is blank

Unclevacho — Mon, 19 Sep 2022 21:41:16 GMT

It’s been 4 days that all my 6 Arlo Pro2 cameras are not recording, unable to see base station on the mobile app to arm and ‘Mode’ is totally blank. I’ve been using basic free plan that was offered at the time of 6 camera package purchase from Best Buy. Need an answer NOW. I’ve been putting messages on this board and NOBODY from Arlo has given a positive answer. What kind of security company is this!

Need an answer now…

Re: Arlo Pro 2

JamesC — Tue, 20 Sep 2022 00:25:38 GMT

This topic has been escalated to the development team and these reports are currently being investigated. I will provide an update as soon as more information becomes available.

JamesC