topic Re: Blurry pro 2 camera (not base station) in Arlo Pro 2

Blurry pro 2 camera (not base station)

CindyLouWho — Fri, 26 Aug 2022 23:49:53 GMT

Unplugging and plugging back in corrects it for a while.

Re: Blurry pro 2 camera (not base station)

Dannybear — Sat, 27 Aug 2022 00:37:53 GMT

Can you share a recording to view?

From the arlo library, tap the more dots then share, copy link and paste into your post.

Re: Blurry pro 2 camera (not base station)

CindyLouWho — Mon, 29 Aug 2022 23:10:33 GMT

https://my.arlo.com/hmsweb/users/library/share/link/26D191308C7DA45B_202208
I hope this worked!

Re: Blurry pro 2 camera (not base station)

Dannybear — Mon, 29 Aug 2022 23:20:23 GMT

Yes it works, you are not alone.

https://my.arlo.com/hmsweb/users/library/share/link/B2898CF6E07E05CC_202208

Re: Blurry pro 2 camera (not base station)

StephenB — Tue, 30 Aug 2022 11:47:27 GMT

@CindyLouWho wrote:
https://my.arlo.com/hmsweb/users/library/share/link/26D191308C7DA45B_202208
I hope this worked!

It did, but it has now expired (and I didn't have a chance to see it). No need to reshare though, as I did see @Dannybear's

His blurry recording used Nightvision. I am wondering if you seeing this issue only with Nightvision, or if it is also happening with the normal color video.

Re: Blurry pro 2 camera (not base station)

Dannybear — Tue, 30 Aug 2022 21:38:34 GMT

For me it happens in daytime and night time operation. If you don’t power cycle the camera it eventually fails to stream so you get motion but no recordings, live streaming is no longer possible.

Re: Blurry pro 2 camera (not base station)

Dannybear — Wed, 07 Sep 2022 20:21:04 GMT

@CindyLouWho

Have you seen this still occurring?

My cameras have not shown the issue for a week or so, they usually do this every few days.

Maybe it got fixed???

Re: Blurry pro 2 camera (not base station)

Dannybear — Mon, 12 Sep 2022 01:18:01 GMT

Ok, back again so no fix.

https://my.arlo.com/hmsweb/users/library/share/link/CE58010C2FA19AF6_202209

Re: Blurry pro 2 camera (not base station)

Dannybear — Tue, 13 Sep 2022 06:03:43 GMT

And back again today.

https://my.arlo.com/hmsweb/users/library/share/link/5B18944B68D5B231_202209

Re: Blurry pro 2 camera (not base station)

StephenB — Tue, 13 Sep 2022 13:25:24 GMT

@Dannybear wrote:

And back again today.

https://my.arlo.com/hmsweb/users/library/share/link/5B18944B68D5B231_202209

FWIW, this looks different to me from the earlier nightvision one. This one looks like a corrupted bitstream (not necessarily due to network loss, it could be something going in the camera hardware or firmware).

Re: Blurry pro 2 camera (not base station)

Dannybear — Tue, 13 Sep 2022 20:48:03 GMT

@StephenB

Thanks for your thoughts, tend to agree as this has been ongoing with all four of my pro2 cameras when plugged in since they were installed back in 2018.

Re: Blurry pro 2 camera (not base station)

Dannybear — Thu, 15 Sep 2022 19:39:05 GMT

Attached is the night vision recording for comparison.

https://my.arlo.com/hmsweb/users/library/share/link/1A1D5097A1C822C2_202209

Re: Blurry pro 2 camera (not base station)

StephenB — Thu, 15 Sep 2022 19:56:07 GMT

@Dannybear wrote:

Attached is the night vision recording for comparison.

https://my.arlo.com/hmsweb/users/library/share/link/1A1D5097A1C822C2_202209

thx, this does look similar to the one posted on 9/13.