topic Re: Motion Not Recording in Arlo Pro 2

Motion Not Recording

itslife899 — Sat, 27 Aug 2022 23:27:12 GMT

Is anyone having the same issue as I am with the ARLO PRO 2 cameras? One of my devices is not recording motion. I tested the motion activity and I see the amber light blink which tells me it's working. However, it's not recording. I've tried all the steps I've been told. Arlo Support told me I just need to buy a new device. It's barely two years old.

Re: Motion Not Recording

Dannybear — Sun, 28 Aug 2022 04:10:51 GMT

Have you tried pulling the problem camera battery for 10sec to reset the camera?

Also check the base station is armed, toggle to confirm and check your mode has a camera rule to record and notify.

Re: Motion Not Recording

StephenB — Sun, 28 Aug 2022 11:02:04 GMT

Also, see if you can save a manual recording while livestreaming.

Re: Motion Not Recording

itslife899 — Sun, 28 Aug 2022 20:39:24 GMT

Yes, I’ve tried both. I even went as far as remove the devices and doing a factory reset.

Re: Motion Not Recording

itslife899 — Sun, 28 Aug 2022 20:41:25 GMT

It doesn’t allow me to manual record from a live stream. It only lets me take a photo or speak into the mic

Re: Motion Not Recording

StephenB — Sun, 28 Aug 2022 22:05:40 GMT

@itslife899 wrote:
It doesn’t allow me to manual record from a live stream. It only lets me take a photo or speak into the mic

And the photo is saved in the library?

Re: Motion Not Recording

itslife899 — Sun, 28 Aug 2022 22:29:32 GMT

Yes, it says save under manual.

Re: Motion Not Recording

Dannybear — Sun, 28 Aug 2022 23:28:31 GMT

Are you using the arlo web portal in browser or what mobile app?

Re: Motion Not Recording

itslife899 — Mon, 29 Aug 2022 00:35:35 GMT

I tried both, the arlo app and the web.

I’ve noticed this changed every since they did the last update for vmb4500 back in June 2022.

Re: Motion Not Recording

StephenB — Mon, 29 Aug 2022 12:14:41 GMT

@itslife899 wrote:
I tried both, the arlo app and the web.

I’ve noticed this changed every since they did the last update for vmb4500 back in June 2022.

Have you looked in the "armed" mode for the base, and made sure that motion detection is enabled for the rule for the problem camera?

Read this if you aren't sure what I am talking about:

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Motion Not Recording

itslife899 — Sun, 04 Sep 2022 18:54:34 GMT

Yes I have, I even created a mode to see if it works that way too.

Re: Motion Not Recording

Dannybear — Sun, 04 Sep 2022 21:10:23 GMT

Does suggest that the camera is faulty, but since you can make a snapshot recording it doesn’t make sense. Are you sure they are pro2 cameras not ultra. pro 3 or pro 4. The later cameras have high resolution features that will not allow recording to the cloud library, settable in camera settings.

Re: Motion Not Recording

itslife899 — Mon, 05 Sep 2022 01:14:27 GMT

I’m positive it’s a Arlo Pro 2.

Re: Motion Not Recording

itslife899 — Mon, 05 Sep 2022 01:23:33 GMT

Re: Motion Not Recording

Dannybear — Mon, 05 Sep 2022 01:40:42 GMT

We are unable to see the posted attachments until a moderator approves them.

for the interim you should be able to confirm the model by looking inside the camera battery compartment for the label showing the number VMC4030P.

Re: Motion Not Recording

itslife899 — Mon, 05 Sep 2022 01:43:49 GMT

It was the receipt that says Arlo Pro 2 VMB4500. This is device info in settings.

Re: Motion Not Recording

Dannybear — Mon, 05 Sep 2022 03:13:44 GMT

Back tracking to your earlier comment that the camera will not manually record to the cloud library but the snapshot does. Do you get the recording timer appear on the picture when you press the record button on the picture? Is the record button white or grey compared to the snapshot button?

trying to establish if the app has disabled recording mode like it would if CVR is enabled.

Re: Motion Not Recording

itslife899 — Mon, 05 Sep 2022 03:33:58 GMT

The record button is gray on the live. It’ll let me take a picture and it saves to the cloud under manual.

Re: Motion Not Recording

Dannybear — Mon, 05 Sep 2022 04:14:15 GMT

Ok, does suggest a functional issue rather than a faulty camera.

can you check for subscription status under settings page of the app if the camera is set for CVR subscription.

Re: Motion Not Recording

StephenB — Mon, 05 Sep 2022 11:04:52 GMT

@itslife899 wrote:

It was the receipt that says Arlo Pro 2 VMB4500. This is device info in settings.

It says Pro 2, but not VMB4500 (should be a VMB4000 in that particular system).

It's best to confirm using the label inside the housing, rather than on whatever tag the store put in their database. For the base, look at the VMB label on it.