topic Re: Arlo Pro 2 shows "Charge Battery" in browser but works in app after full charge in Arlo Pro 2

Arlo Pro 2 shows "Charge Battery" in browser but works in app after full charge

Fundy1842 — Mon, 08 Aug 2022 16:51:46 GMT

I have 6 total camera, 4 which run on USB power, and 2 that run on batteries.

My problem is this: when my batter cameras run down to 0%, and I replace them with charged batteries, they are still showing in my browser (Chrome) as "Charge Battery". However, in my app, they reappear as functional and fully charged.

I have reset my device, I have removed and put the batteries back into the cameras in question.

Is there another step I need to do in order to get them to be usable in the app?

Thanks.

Re: Arlo Pro 2 shows "Charge Battery" in browser but works in app after full charge

Dannybear — Mon, 08 Aug 2022 21:03:13 GMT

If you enjoy the 2fa dance, use incognito window of the browser. One day it will get fixed.

Re: Arlo Pro 2 shows "Charge Battery" in browser but works in app after full charge

Fundy1842 — Tue, 09 Aug 2022 13:09:27 GMT

Thanks Dannybear - that worked! Pain in the neck for sure, but it is better than not having any access to the cameras at all. I had tried clearing cache and cookies hoping that would do something but no luck.

Appreciate your help.

Re: Arlo Pro 2 shows "Charge Battery" in browser but works in app after full charge

jguerdat — Tue, 09 Aug 2022 13:11:08 GMT

It may help by changing batteries before going to 0. That can solve other issues, too, like not having a camera working.