topic Re: Sold cameras - New user having a difficult time adding them to their account in Arlo Pro 2

Sold cameras - New user having a difficult time adding them to their account

Itzcov — Thu, 04 Aug 2022 17:30:05 GMT

I recently sold some of my cameras I remove them from my account the person that I sold them to is having a difficult time adding them to their account that was already created any tips?

Re: Help

Dannybear — Thu, 04 Aug 2022 01:04:51 GMT

How long has it been since you removed them from your account, it might take a few days for the arlo backend to be updated with a change.

Re: Sold cameras - New user having a difficult time adding them to their account

JamesC — Thu, 04 Aug 2022 17:30:11 GMT

Itzcov,

They may need to factory reset the base station/SmartHub and (depending on the model) the cameras.

For more information on how to do this, see here:

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

JamesC