topic Re: Arlo Pro 2 Camera Offline in Arlo Pro 2

Arlo Pro 2 Camera Offline

Bepigoal — Wed, 20 Jul 2022 21:51:55 GMT

Arlo Pro 2 Camera offline from base station. Tried re-syncing, factory reset on all system components. I was able to re-install base station and one camera. Camera flashes blue trying to connect but it is not “seen” by base.

Re: Arlo Pro 2 Camera Offline

Dannybear — Thu, 21 Jul 2022 00:54:22 GMT

Is the problem camera’s battery fully charged?

Try moving the camera near the base station with the battery removed and externally powered to get it to add.

Re: Arlo Pro 2 Camera Offline

Bepigoal — Fri, 22 Jul 2022 20:28:30 GMT

Yes… battery fully charged, camera within 6 inches of base station- tried it with battery and without (using Arlo cable)… nothing. Camera was working fine, my bf charged it and it stopped working- appeared offline. After several árenos to re-sync it (including w and w/o battery, I opted for factory reset… could the camera’s ability to connect to the base station gotten damaged all of the sudden? No problems prior…

Re: Arlo Pro 2 Camera Offline

jguerdat — Sat, 23 Jul 2022 12:06:28 GMT

Since you reset the camera, also remove it from Settings, My Devices and onboard it again.

Re: Arlo Pro 2 Camera Offline

Dannybear — Sun, 24 Jul 2022 02:04:04 GMT

Try swapping battery between the cameras to eliminate a battery problem.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

No need to have the camera so close to the base, a few feet is ideal.