topic Re: one camera detecting motion but not recording video. in Arlo Pro 2

One camera detecting motion but not recording video.

DaveJN — Mon, 25 Jul 2022 16:58:44 GMT

I have a camera that WAS recording but has stopped. I get push notifications of motion but no videos recorded. I can't get the live feed to show either. I get a timed out message on the feed.

When I look at the video settings, I get the zone activity shown below with a "3 dot" waiting indication.

I can't reset the screen to remove the zone.

Any thoughts on how to get the camera to respond? I am viewing it remotely.

Thanks

Re: one camera detecting motion but not recording video.

StephenB — Thu, 21 Jul 2022 17:06:55 GMT

@DaveJN wrote:

I have a camera that WAS recording but has stopped. I get push notifications of motion but no videos recorded. I can't get the live feed to show either. I get a timed out message on the feed.

What camera model? Is it paired with a base station/smarthub? Or connected to home wifi?

Re: one camera detecting motion but not recording video.

DaveJN — Thu, 21 Jul 2022 17:35:22 GMT

It is a Pro 2 camera, as well as the other four cameras that I have. Also a door bell. All are paired to a base station.

I recently moved the camera farther away from the base station. It was recording motion for a couple days, until yesterday morning, when it stopped recording.

Re: one camera detecting motion but not recording video.

DaveJN — Thu, 21 Jul 2022 18:39:19 GMT

I'm not sure I answered your question entirely. I use a base station which all the cameras are paired to, but it's also through the wifi since they are wireless cameras. The one that is not recording is also on a power cord. So it shouldn't be a power issue.

Re: one camera detecting motion but not recording video.

DaveJN — Thu, 21 Jul 2022 18:48:42 GMT

I also noticed a little icon under the camera changing from yellow to gray to black.

Re: one camera detecting motion but not recording video.

StephenB — Thu, 21 Jul 2022 19:19:17 GMT

@DaveJN wrote:

It is a Pro 2 camera, as well as the other four cameras that I have. Also a door bell. All are paired to a base station.

I recently moved the camera farther away from the base station. It was recording motion for a couple days, until yesterday morning, when it stopped recording.

I suggest either moving it closer to the base again, or swapping it with another camera and see if the problem moves with the camera (or not).

Re: one camera detecting motion but not recording video.

DaveJN — Fri, 22 Jul 2022 10:22:41 GMT

That was my thought but unfortunately I'm 600 miles away right now. I was hoping there was some way I could correct the issue remotely. Thanks.