topic Re: Can't add arlo to homekit in Arlo Pro 2

Can't add arlo to homekit

Shadik — Fri, 08 Jul 2022 05:13:00 GMT

I am trying to add arlo to my Apple HomeKit and struggling to get it to work.

Base station doesn't have a bard code to be scanned so I'm doing it through the arlo app by following these steps:

settings>my devices>Base station>HomeKit.

it gets stuck on the screen saying "Discovering your device. Please wait" and does not move beyond it.

My base station model is VMB4000r3

Firmware is 1.19.0.3_4074_68a8e53.

Read on other threads that I need a homkit token to be sent to my base station but don't know how to get it. please help.

Re: Can't add arlo to homekit

ShayneS — Fri, 08 Jul 2022 21:55:03 GMT

Can you bring your SmartHub online and I will reset your HomeKit token.

Re: Can't add arlo to homekit

Shadik — Fri, 15 Jul 2022 13:33:02 GMT

Thanks for sending the token.
I was able to add arlo to HomeKit and view my cameras within it however after few hours all camera started showing no response and I can’t get them to work agai.
Please help.

Re: Can't add arlo to homekit

ShayneS — Fri, 15 Jul 2022 20:35:22 GMT

Have you tried restarting your phone? Which version of IOS are you using? I get the No response as well with the iOS 16 beta, but they do load after some time (sometimes quite a while).

Re: Can't add arlo to homekit

Shadik — Sat, 16 Jul 2022 07:05:09 GMT

I tried that but still doesn’t work
I am using iOS version 14.6

Re: Can't add arlo to homekit

ShayneS — Mon, 18 Jul 2022 16:38:29 GMT

Can you try updating to the latest version of iOS.

Re: Can't add arlo to homekit

Shadik — Mon, 18 Jul 2022 19:44:34 GMT

I did, I am now running iOS version 15.6 and still have the same problem

Re: Can't add arlo to homekit

ShayneS — Mon, 18 Jul 2022 20:48:13 GMT

I reset it again, try rebooting your base station by pulling the plug and reinstalling the Arlo app.