topic Arlo web portal record and snapshot buttons disabled in Arlo Pro 2

Arlo web portal record and snapshot buttons disabled

Dannybear — Sat, 02 Jul 2022 23:43:52 GMT

I found a workaround for the disabled record and snapshot buttons when using the arlo web portal on chrome, edge and Firefox browsers.

Open the browser of choice, go into settings under privacy and clear all cookies and data etc. make sure you delete using all time not just the last hour if labeled.

Close and reopen the browser and login to the arlo portal. This will require the 2FA request again.

You should then be able to obtain the enabled recording and snapshot buttons when you live play the camera.
You should also get the correct battery % values that are last reported by the base station.
The battery icons will not be updated until you force a power change to the cameras such as removing Ac power and reapply.

Note that this workaround will only last for the open session of the login so you will have to repeat the same procedure when you login to the portal again.

Re: Arlo web portal record and snapshot buttons disabled

StephenB — Sun, 03 Jul 2022 10:33:15 GMT

@Dannybear wrote:
I found a workaround for the disabled record and snapshot buttons when using the arlo web portal on chrome, edge and Firefox browsers.

Odd that you need this, as I don't on my own system. Record and snapshot are consistently enabled.

Looking at your workaround, I am thinking that browsing to my.arlo.com using incognito mode should also work (and might be a bit easier).

Re: Arlo web portal record and snapshot buttons disabled

Dannybear — Mon, 04 Jul 2022 02:26:41 GMT

Stephen,

Thanks for the tip, using incognito mode on all three browsers removes the need to clear the cookies and data. Just have to 2FA the login each time.

Re: Arlo web portal record and snapshot buttons disabled

Dannybear — Tue, 19 Jul 2022 03:01:45 GMT

Ok, found a better work around to use the normal browser window. In the browser settings for all site cookies, set the my.arlo.com site to clear cookies on exit. The battery status now works as well as the record and snapshot buttons being enabled. The browser trust cookie is stored from a different site path so it is maintained to get past the 2fa crap.