topic Constantly being signed out of Android app in Arlo Pro 2

Constantly being signed out of Android app

be4con — Wed, 29 Jun 2022 11:30:30 GMT

I have the Android app installed on a Pixel 6 Pro. Only my wife has access otherwise, also on a P6P, but she reports never accessing it.

I find I am constantly being logged out of the app, so fail to get notifications. When I log back in I sometimes I get the message device limit reached, but then it logs me in anyway. Often I have to go through 2FA, rather than just my fingerprint, which is doubly annoying.

The only devices I have are 3x Pro 2 cameras and the base station. The base station appears to have 2 entries - one with a Wi-Fi like symbol.

I never log in to the web and I never log out of the app, I just close it. Permissions have been set to allow it to manage its own power and run in the background.

Please help, this is getting very frustrating.

Re: Constantly being signed out of Android app

jguerdat — Wed, 29 Jun 2022 13:05:33 GMT

No problem here on a Pixel 6 (not Pro). Maybe try disabling fingerprint access?

Re: Constantly being signed out of Android app

be4con — Wed, 29 Jun 2022 13:12:07 GMT

No, that makes no difference. I still get logged out it's just more of a PITA to log back in

Re: Constantly being signed out of Android app

jguerdat — Wed, 29 Jun 2022 13:16:47 GMT

Perhaps already tried but have you rebooted the phone and reinstalled the app? If you log into your own account on your wife's phone, what happens?