topic Re: App shows random old picture static camera view in Arlo Pro 2

App shows random old picture static camera view

Zzzzzzzzzz — Wed, 25 May 2022 22:30:53 GMT

This was an old problem that seemed to have been fixed but has been a problem again for a while. I just haven't had time to post.

In the Arlo app, the static picture for each camera is some random old picture. For example, it could be from 5 days ago, 20 h etc. Sometimes it just shows a black screen.

When it was working properly, it was a snapshot from the last video recorded or last live view. That way, you have a sense of what's going on in the area without having to do a live view.

Anyone else been having this problem with the app?

I am on Android devices, with Pro 2, Arlo Q, and Arlo Baby cameras. It's an issue with all my cameras.

Re: App shows random old picture static camera view

Zzzzzzzzzz — Wed, 25 May 2022 22:47:26 GMT

Right after I posted, I came across another post with same issue....

https://community.arlo.com/t5/Arlo-Pro-2/Does-your-Arlo-iOS-app-sometimes-not-show-the-new-latest-video/m-p/1862977/highlight/false#M54676

Re: App shows random old picture static camera view

Dannybear — Thu, 26 May 2022 06:20:20 GMT

It’s everyone who has noticed the issue, I have had similar for at least a few weeks now, I believe the moderators are combining threads about this to minimise the number of duplicate posts.

Re: App shows random old picture static camera view

Johnny290 — Thu, 26 May 2022 14:19:40 GMT

I'm also having this problem the alerts are not being updated properly.

Arlo 2

WebDancer — Thu, 26 May 2022 17:51:43 GMT

For 4 days, the current notification video is not in the viewer. It's there when I open the library, but the viewer reverts back to a video from days ago. Why??

Re: App shows random old picture static camera view

JamesC — Fri, 27 May 2022 20:23:32 GMT

We're currently investigating reports of this issue. I will provide an update as soon as I have more information.

JamesC

Arlo Video images are not updating

psuzig — Mon, 30 May 2022 17:31:05 GMT

Videos are recording but the images are not updating on the website or on the app to show the last video recorded. I have the VMB4000r3 base station and Pro cameras. Any suggestions?

Re: Arlo Video images are not updating

Dannybear — Mon, 30 May 2022 20:58:03 GMT

Been a arlo issue for me for a few weeks now.

Re: Arlo Video images are not updating

Johnny290 — Tue, 31 May 2022 18:05:30 GMT

Still waiting a fix.arlo secure not so secure right now

Re: App shows random old picture static camera view

Johnny290 — Tue, 31 May 2022 18:46:56 GMT

Still waiting for a fix. Arlo secure not so secure right now

Re: App shows random old picture static camera view

Johnny290 — Sun, 05 Jun 2022 13:57:41 GMT

Still waiting for this to be fixed how long must we wait. You call this arlo secure while arlo secure is not very secure right now

Re: App shows random old picture static camera view

Dannybear — Mon, 06 Jun 2022 04:25:01 GMT

I would not expect a resolution for sometime, 3 to 6 months is the usual.

Re: App shows random old picture static camera view

Johnny290 — Mon, 06 Jun 2022 11:37:10 GMT

As a long time user I totally agree with your statement. Over the years I've seen them break Arlo over and over again.
I just don't get it

Re: App shows random old picture static camera view

Dannybear — Mon, 06 Jun 2022 21:09:28 GMT

Yeah, maybe their subscription sales were down last quarter.

Re: App shows random old picture static camera view

Johnny290 — Wed, 08 Jun 2022 12:04:42 GMT

Still waiting for a fix

Re: App shows random old picture static camera view

Johnny290 — Wed, 08 Jun 2022 12:06:20 GMT

Agree

Re: App shows random old picture static camera view

Johnny290 — Thu, 09 Jun 2022 11:02:35 GMT

Still waiting for Arlo app to be fixed. Arlo secure is not very secure after all

Re: App shows random old picture static camera view

JamesC — Thu, 09 Jun 2022 17:35:17 GMT

The development team is continuing to investigate reports of this issue. As soon as I have more information available to share, I will provide an update here on the community.

Thanks,

JamesC

Re: App shows random old picture static camera view

ITNinja1 — Sat, 11 Jun 2022 20:26:03 GMT

It sure would be nice if we could opt into a beta program so some real world usage could occur prior to software rollouts. Seems like this would be beneficial to everyone if we had the ability to test and roll back easily if there were problems and give your developers a chance to fix things prior to a full scale roll out. Just my two cents

Re: App shows random old picture static camera view

Johnny290 — Sat, 11 Jun 2022 20:47:22 GMT

I've had Arlo for years. It is the only company I have seen that constantly breaks things and then takes an extensively long time to fix them. I will certainly never purchase arlo products again