topic Re: Video doorbell history not available in Arlo Pro 2

arlo pro2 Granted administrative right but can't watch video

mkhole — Wed, 25 May 2022 12:13:53 GMT

grand administrative right but can't watch the video.
It's like this since the morning.
What's the problem? Device filter cannot be selected because the device is not visible.

Essential Spotlight - no recordings

Lee05carrie — Wed, 25 May 2022 10:57:39 GMT

Hi
I have essential wire free spotlight cameras. With subscription paid. My friend cannot see recordings in the library. They can watch live view but library is empty. I have removed their access re joined them disconnected wifi reconnected uninstalled and reinstalled app. Any ideas?

Where did my recordings go?

Snoofoo — Wed, 25 May 2022 12:00:17 GMT

Today all my recordings have disappeared. What happened?

Not Primary User Account - Now have no access to Arlo recordings in Library online or in app

cambaync — Wed, 25 May 2022 12:32:08 GMT

I am not the primary Arlo user account holder in our family. My husband is. Why you can only have one is another issue for another discussion! I digress. We both have the same model iPhone (11), with the latest iOS (15.5).

I am suddenly no longer able to view any content in our Arlo library. I tried and failed both in the Arlo app and in MyArlo online. I then logged in using the primary user account (my husband's) on my iPhone and then MyArlo online, and I was able to see all the content recorded in our Arlo library! This means the problem is not on my end but Arlo's.

The problem seems to be with the Arlo software permissions that are now restricting non-primary user accounts, such as mine, from viewing the library.

Please fix this problem.

Re: Where did my recordings go?

Rallen661 — Wed, 25 May 2022 12:36:27 GMT

I lost all mine today too. And now it isn't recording anything at all

Re: Not Primary User Account - Now have no access to Arlo recordings in Library online or in app

Noanster — Wed, 25 May 2022 13:04:01 GMT

I’m having a similar issue. I have my own account for my cameras, but also have shared access to my mothers cameras. As of this morning, I can no longer see her camera videos in my Library. All our cameras are older and on the free 7 day storage plan. I hope Arlo is not biting the hand that feeds them and not allowing to view shared camera videos any more.

Re: Where did my recordings go?

Bella123 — Wed, 25 May 2022 13:10:03 GMT

Me too. I’ve got the notification icon down the bottom but nothing is showing under recordings.

Cannot see videos from shared devices in my Library as of this morning

Noanster — Wed, 25 May 2022 13:12:28 GMT

After updating the Arlo app last night, I can no longer view videos from shared cameras in my library. I see videos from my cameras, but not from shared cameras.

Library empty. Cannot change day.

Nuutti — Wed, 25 May 2022 13:15:33 GMT

All right, so. Today I went to clear all of my arlo notifications. When I do so, I find out that all of my cameras seem to be offline. I quickly restart my router and check my app again. It seems that that worked. After that I click on to my library it says Something along the lines of “no recordings” and I’m sure that the recording should be there since I have an active subscription with Verisure and have had this system for at least half a year. So what should I do?

Re: Cannot see videos from shared devices in my Library as of this morning

Noanster — Wed, 25 May 2022 13:18:07 GMT

Weirdly, I am getting motion notifications from the shared cameras, but just cannot see the videos in the library.

Re: Not Primary User Account - Now have no access to Arlo recordings in Library online or in app

JJS68 — Wed, 25 May 2022 13:27:06 GMT

Seeing the same here, no library entries for app or web

something changed since yesterday, as it was working then

Argo pro

Mp521 — Wed, 25 May 2022 13:30:30 GMT

Hello there. My app shows 7700 recordings, locally stored. My wife’s app shows zero. She can watch the cameras live, but recordings don’t appear. We do not pay for any subscription. Both apps are up to date. I even deleted hers and reinstalled, with no luck. She can’t look at any recordings. This is only since this morning. Any ideas?. I’m out of them. Thanks.

Arlo library fail

Arlo_Fail — Wed, 25 May 2022 13:31:16 GMT

I’m realizing today just how awful the Arlo app is. The first question this board asks before you post is which model camera you have, and I don’t see that spelled out anywhere in the app. Seems a pretty basic piece of information they should include, since they obviously know. Or if it is there somewhere, call it out. Make it easy to find. But of course nothing on this app is ever easy or functions properly.

Anyway, my wife and I both have the app. I discovered this morning that I cannot view our library, but she still can. For me, It says and shows no recordings despite an alert saying there are 50 to view. Despite me manually recording some (I can view the live feeds just fine). It won’t let me click back to previous days either. Not that they’re empty too, I don’t know. The different days literally aren’t clickable anymore. We’ve never had a subscription, only ever used the free 7 days, which was the entire regrettable reason we chose Arlo. Nothing has changed on our end at all, except that the app went from being confusing and difficult to simply not doing its job.

Any ideas? Pretty frustrating to spends hundreds on cameras, hours on setting them up, and this is what I get.

Re: Arlo library fail

StephenB — Wed, 25 May 2022 13:41:28 GMT

Several others are reporting this, so they are likely already investigating what went wrong.

Re: Library empty. Cannot change day.

StephenB — Wed, 25 May 2022 13:42:41 GMT

Others are reporting similar issues, so I'd just wait for Arlo and not do anything to attempt to resolve it yourself.

No videos in Library

AEWB — Wed, 25 May 2022 13:59:34 GMT

Suddenly no videos are available in the Library. I get motion notifications but no videos are available. Cameras are all working fine. I’ve tried deleting and reinstalling the app, turning my iPhone off and on, turning the base unit on and off, and doing a reset. Subscription is up to date. No settings were changed before the Library stopped working. Help!

Re: Library empty. Cannot change day.

Sum_guy888 — Wed, 25 May 2022 13:59:22 GMT

Are you saying Arlo does live reporting? or self diagnosis? Because I too am having this problem as my cameras now show that it has no recordings. But I know there were plenty of recordings. I haven't reset it, but I don't think i need to because this has never happened before and there is no links to assist this issue.

Re: Cannot see videos from shared devices in my Library as of this morning

cad0914 — Wed, 25 May 2022 14:03:44 GMT

same issues here also

Re: No videos in Library

Sopei — Wed, 25 May 2022 14:09:14 GMT

I have the same problem today! Only one phone got this problem, and the other could access the library normally.

Re: Not Primary User Account - Now have no access to Arlo recordings in Library online or in app

Samaria — Wed, 25 May 2022 14:14:33 GMT

Same issue for me too!