topic Re: Arlo cameras not able to be moved to new location in Arlo Pro 2

Arlo cameras not able to be moved to new location

KellasCat — Tue, 24 May 2022 19:39:39 GMT

This is happening with all my Arlo devices...cameras and bases. We moved our store location, and new Arlo cameras are working just fine. However, the old cameras and base stations from the store were disconnected, then removed from my Arlo, and then at the new place I am trying to find them from the Arlo app. They are unable to be found, even when I reset the unit.

Is there some sequence you are supposed to use in order to stop using them in one place and adding them to another place?

Re: Arlo cameras not able to be moved to new location

Dannybear — Tue, 24 May 2022 20:44:07 GMT

I believe the sequence should be to remove the cameras and then bases from your arlo account before disconnecting the equipment. Doing this clears the equipment for the reinstall.

Have you tried the base station factory reset process using the paper clip at rear?

What LEDs are showing on the base station?

Re: Arlo cameras not able to be moved to new location

jguerdat — Wed, 25 May 2022 12:15:45 GMT

In the future, any Arlo system using a base station or hub does NOT need to be removed from your account when moving. Simply unplug it and plug it in at the new location as before. As long as the router (and ISP) allows access to the servers it will be as if there was just a power outage.

Re: Arlo cameras not able to be moved to new location

KellasCat — Tue, 31 May 2022 17:51:32 GMT

On the base station, the power light is on, the internet light is on, and the camera light is not on.

I've had this issue with the base station, and also with several Arlo cameras that do not require a base station. When I'm in search for new device mode from the Arlo app, it just doesn't find them. They were working at the old store...and I can add newly bought devices. So it has something to do with the fact that they used to be added to my account.

Maybe I need to press the reset button for a longer period of time?

Re: Arlo cameras not able to be moved to new location

StephenB — Wed, 01 Jun 2022 09:47:59 GMT

@KellasCat wrote:

On the base station, the power light is on, the internet light is on, and the camera light is not on.

Is the base station in your account now? Is the internet light green? Or is it amber? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

@KellasCat wrote:

Maybe I need to press the reset button for a longer period of time?

It depends on the camera model. If you are talking about Pro 3/Pro 4/Ultra cameras, then hold the sync button until the LED on the camera flashes amber.

Re: Arlo cameras not able to be moved to new location

jguerdat — Wed, 01 Jun 2022 13:29:07 GMT

@KellasCat wrote:

On the base station, the power light is on, the internet light is on, and the camera light is not on.

This means the base has not been claimed. Try claiming it again (if it's still listed in Settings, My Devices, remove it first).