topic Re: guest access is not working in Arlo Pro 2

guest access is not working

Sloan6273 — Sun, 11 Feb 2018 15:01:07 GMT

For the last few days, I am receiving the following message
"We are sorry, the system is experiencing an unexpected issue"
Can someone please tell me if it's something on our end?

Re: guest access is not working

jguerdat — Sun, 11 Feb 2018 19:33:36 GMT

What are you seeing on the base? You should see 3 green ones. If not, we need to know details.

Also, try turning the base off and on. Try both the app and a computer browser.

Re: guest access is not working

Sloan6273 — Sun, 11 Feb 2018 20:52:47 GMT

Ok, lights on base are on.. we are restarting now. It's just weird how I had no trouble viewing all devices and receiving notifications on the app on my phone and now nothing. Also tried in browser.

Re: guest access is not working

JamesC — Mon, 12 Feb 2018 21:56:01 GMT

Sloan6273,

Are you still seeing error messages? Are you seeing this when attempting to log in?

JamesC

Re: guest access is not working

Sloan6273 — Mon, 12 Feb 2018 22:17:21 GMT

No more error message, I contacted support and they figured it out. It was a setting issue. It has been resolved.