topic Re: Have single camera Arlo subscription plan, in Arlo Pro 2

Have single camera Arlo subscription plan,

Larjar — Mon, 23 May 2022 00:35:40 GMT

Have single camera Arlo subscription plan, cannot add selected camera to be monitored.

Re: Have single camera Arlo subscription plan,

StephenB — Mon, 23 May 2022 00:39:05 GMT

@Larjar wrote:
Have single camera Arlo subscription plan, cannot add selected camera to be monitored.

Have you tried both in a PC browser (my.arlo.com) and the app?

Re: Have single camera Arlo subscription plan,

Larjar — Mon, 23 May 2022 20:13:40 GMT

Yes, no cameras appear in the active camera list to drag to the monitored camera box in the Manage Camera page.

Re: Have single camera Arlo subscription plan,

StephenB — Mon, 23 May 2022 20:16:28 GMT

@Larjar wrote:

Yes, no cameras appear in the active camera list to drag to the monitored camera box in the Manage Camera page.

So nothing listed in "no plan"?

Re: Have single camera Arlo subscription plan,

Larjar — Mon, 23 May 2022 20:19:19 GMT

All cameras are listed, they are all grayed out, cannot highlight them to drag to include in the plan.

Re: Have single camera Arlo subscription plan,

StephenB — Mon, 23 May 2022 20:23:29 GMT

@Larjar wrote:

All cameras are listed, they are all grayed out, cannot highlight them to drag to include in the plan.

I haven't seen that - perhaps @JamesC or @ShayneS will offer a suggestion. They might also be able to facilitate a connection to support.

Re: Have single camera Arlo subscription plan,

Larjar — Mon, 23 May 2022 20:33:03 GMT

Want to monitor the Essential wireless Doorbell camera on the plan.

Re: Have single camera Arlo subscription plan,

JamesC — Tue, 24 May 2022 18:29:51 GMT

Larjar,

What web browser are you using? You might try a different web browser, or clear the cache and test again to see if you still experience the same behavior.

JamesC