topic Re: Arlo Pro 2 lost in the meantime many times the connection to the cloud in Arlo Pro 2

Arlo Pro 2 lost in the meantime many times the connection to the cloud

Babylon_2004 — Fri, 13 May 2022 15:56:19 GMT

In the last 2 months my base keeps losing the connection to the cloud.
I am very dissatisfied with it!
I spent a lot of money on my 5 cameras and the solar panels. I use it to monitor my second place of residence in Tenerife and I rely on the system working.

Since the base works (all LEDs are green) and I can also see it connected to the router, I have to assume that the problem is with the Arlo cloud.

Re: Arlo Pro 2 lost in the meantime many times the connection to the cloud

StephenB — Fri, 13 May 2022 17:39:44 GMT

@Babylon_2004 wrote:

Since the base works (all LEDs are green) and I can also see it connected to the router, I have to assume that the problem is with the Arlo cloud.

Could be.

Two workarounds that some here have used:

Use a UPS to keep both the base and the router/gateway for your ISP running when the power fails.
Power the base with a smart switch, so you can remotely power cycle it.

FWIW, I agree the smart switch shouldn't be necessary, but it does give you a useful option when you are away.

Re: Arlo Pro 2 lost in the meantime many times the connection to the cloud

Babylon_2004 — Sat, 14 May 2022 07:10:57 GMT

I have a smart home and can control all devices with it. Unfortunately unsuccessful. I have already restarted the base several times with it.

Re: Arlo Pro 2 lost in the meantime many times the connection to the cloud

StephenB — Sat, 14 May 2022 11:08:39 GMT

@Babylon_2004 wrote:
I have a smart home and can control all devices with it. Unfortunately unsuccessful. I have already restarted the base several times with it.

Have you also tried restarting the router?

Re: Arlo Pro 2 lost in the meantime many times the connection to the cloud

Babylon_2004 — Sun, 15 May 2022 21:21:46 GMT

Unfortunately, your experience is not helpful. I'm an IT Pro and have already tried everything I can. I'm afraid my base is defective.

Re: Arlo Pro 2 lost in the meantime many times the connection to the cloud

StephenB — Sun, 15 May 2022 22:21:54 GMT

@Babylon_2004 wrote:
Unfortunately, your experience is not helpful. I'm an IT Pro and have already tried everything I can. I'm afraid my base is defective.

It could be. I just noticed you hadn't said anything about rebooting the network - though clearly you've already that.

Likely you've done this also, but just in case... When the connection drops, have you looked at LED status on the base? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Re: Arlo Pro 2 lost in the meantime many times the connection to the cloud

Babylon_2004 — Mon, 16 May 2022 06:35:07 GMT

My housekeeper in Tenerife sent me a photo. All LEDs light up green.