topic Re: microphone not working -connection failed message in Arlo Pro 2

microphone not working -connection failed message

ehouse11 — Fri, 29 Apr 2022 15:45:54 GMT

Until a few days ago, the microphone feature worked fine. I initially thought I may need an update, so I saw the app did require it so I updated. I also restarted the base station, restarted my phone, uninstalled & reinstalled the app and the app has permission to use the microphone and it still will not work. The resources here are useless...no customer service to talk to for help. Everything I've seen on the community indicates all of what I tried.

Anyone with the same issue lately? I have a Samsung Galaxy S7.

Re: microphone not working -connection failed message

princess19713 — Fri, 29 Apr 2022 18:31:23 GMT

Same thing is happening to me. I did all of the above as well. Uninstalled and reinstalled app, restarted base station, nothing is working. I continue to get the "connection failed" message. I am using both Galaxy S8 and S21

Arlo pro 2 connection failed. Tap message.

Serioo — Mon, 02 May 2022 19:55:35 GMT

I keep getting connection failed. Tap message. Is this a system issue. It was working fine yesterday

Re: microphone not working -connection failed message

brandienichole — Sat, 30 Apr 2022 02:51:23 GMT

same. i keep getting connection failed. try again. i have never had this issue. i am using galaxy s21ultra

Re: microphone not working -connection failed message

Hgitts — Sat, 30 Apr 2022 10:00:19 GMT

I I'm having the exact same issue you just described. Does anybody know a way to contact Arlo to get it resolved?

Re: microphone not working -connection failed message

StephenB — Sat, 30 Apr 2022 12:22:17 GMT

@Hgitts wrote:
Does anybody know a way to contact Arlo to get it resolved?

You need to use the support options in the app - googling for Arlo support will almost certainly lead you to a scam support site.

Unfortunately phone support now requires a subscription.

Re: microphone not working -connection failed message

JamesC — Mon, 02 May 2022 19:53:29 GMT

I've tested this and i'm seeing the error message, but it appears to still be transmitting audio through the microphone. Is this consistent with the reports above? Is the microphone still transmitting but showing an error message saying "Connection failed. Tap this message to retry."

JamesC

Re: Arlo pro 2

JamesC — Mon, 02 May 2022 19:55:21 GMT

Serioo,

Are you seeing this message when live streaming? Could you provide more details?

JamesC

Re: microphone not working -connection failed message

Hgitts — Mon, 02 May 2022 20:45:52 GMT

No that doesn't work either.

Re: Arlo pro 2

Serioo — Tue, 03 May 2022 01:41:58 GMT

Message comes up when I try to tap on the mic. I can here from the other end, just can't talk. I have rebooted the whole Arlo system. Re did the Arlo app. Have permission on my phone for camera and mic. Still nothing

Re: microphone not working -connection failed message

ehouse11 — Tue, 03 May 2022 04:28:16 GMT

Yes, that is correct in my case. I am able to hear audio, just not use the mic. The connection failed, try again message appears but never resolves the issue.

Re: microphone not working -connection failed message

Hgitts — Tue, 03 May 2022 09:00:04 GMT

The same thing for me.

Re: microphone not working -connection failed message

Harry_from_FIN — Tue, 03 May 2022 10:07:37 GMT

I also have S21 Ultra and the same problem, but it seems to be a bug in the Android application.

I tested via a browser at Win and the feature worded there. It means a bug at the Android application.

Re: microphone not working -connection failed message

Hgitts — Tue, 03 May 2022 11:18:36 GMT

I just checked mine out and I confirm the microphone does work on my laptop but does not work on my phone app Android. So it must be an Android app problem. How do we go about getting that fixed?

Re: microphone not working -connection failed message

JamesC — Tue, 03 May 2022 18:17:30 GMT

Thank you for the reports. I've escalated this to the development team and this is currently being investigated. I will provide an update as soon as we have more information.

JamesC

Re: microphone not working -connection failed message

DeeZel123 — Wed, 04 May 2022 05:42:19 GMT

I have had the same issues, and also completed all troubleshooting.

My partner also has the same Android phone as me although he seems to not have this issue.

Re: microphone not working -connection failed message

Harry_from_FIN — Wed, 04 May 2022 11:54:15 GMT

"I have had the same issues, and also completed all troubleshooting.

My partner also has the same Android phone as me although he seems to not have this issue."

Has your partner updated to the latest version of Arlo Android application?

I did not have a problem with the earlier version of the software.

Re: microphone not working -connection failed message

Porkerm7 — Wed, 04 May 2022 13:14:39 GMT

Ssme here. Using Android S8. Tried rebooting and re-installing everything. Microphone says connection failed every time.

Re: microphone not working -connection failed message

trakster55 — Wed, 04 May 2022 15:25:33 GMT

I noticed tha Arlo app for my Samsung was updated 4/28/22. Can I roll back to an older version? This is similar to what happened in the past after a software update.

Re: microphone not working -connection failed message

HH2 — Wed, 04 May 2022 22:35:34 GMT

I am having the same issue. I have the Hard ware spec: VMB3500r4. Not sure if that the Pro or Pro 2 model. Using my Note 10+. Last few days, every time I pressed the Microphone I received "Connection Failed. Tap this message to retry". I would press the message and received the same error.