topic arlo pro 2 camera showing offline in Arlo Pro 2

arlo pro 2 camera showing offline

01Otis01 — Tue, 03 May 2022 20:26:15 GMT

I am certain a human on a phone could have resolved this in 5 minutes. Cameras show offline. the base station is lit up blue as it should. I have changed the ethernet cable, resynched, rebooted and no positive results. i've used the site to troubleshoot, sadly it does not cover this. I removed a device while "OFFLINE," yet could not retrieve it while "OFFLINE" is the base station bad??

All help is appreciated, Thank you

Re: arlo pro 2 camera showing offline

Dannybear — Tue, 03 May 2022 20:54:19 GMT

Do you still receive notifications from the camera? If so it’s likely to be a arlo server issue.
Wait a few days for them to fix it.

Re: arlo pro 2 camera showing offline

JamesC — Wed, 04 May 2022 17:08:57 GMT

01Otis01,

Are the cameras batteries charged? What offline device did you remove?

JamesC

Re: arlo pro 2 camera showing offline

01Otis01 — Tue, 24 May 2022 18:35:22 GMT

According to the website trouble shooting, all cameras should be working fine. They still show offline. If its a bad base station? can someone confirm this?

Re: arlo pro 2 camera showing offline

JamesC — Wed, 25 May 2022 20:18:18 GMT

1Otis01,

What is the LED behavior on the base station?

JamesC

Re: arlo pro 2 camera showing offline

01Otis01 — Thu, 26 May 2022 22:51:21 GMT

Solid blue light

Re: arlo pro 2 camera showing offline

JamesC — Thu, 02 Jun 2022 20:23:14 GMT

01Otis01,

A solid blue LED on the base indicates it is online and connected to the internet. Does the SmartHub show online within the mobile app? Is it just your cameras showing offline?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

JamesC