topic Re: Arlo Pro 2 stopped working in Arlo Pro 2

Arlo Pro 2 stopped working

Naot — Sat, 23 Apr 2022 23:54:33 GMT

One of my 5 Arlo Pro 2 cameras stopped working out of blue. I thought the battery died so I switched another battery. It still did not work. This was the camera kept inside the house and it was also plugged in. When I plugged the charger into the camera, the solid blue light appeared for 1 second before fast blink blue light for 2-3 seconds then it stopped responding. Holding the sync button would not get any response from it. The only time that LED light responds would be when it was first plugged in as described above. Please help.

Re: Arlo Pro 2 stopped working

Dannybear — Sun, 24 Apr 2022 04:57:15 GMT

To manually sync the camera to the base station, momentarily press the base top button then momentarily press the camera sync button.

Re: Arlo Pro 2 stopped working

Naot — Sun, 24 Apr 2022 05:00:45 GMT

It's not that it desync. Even if I press the sync button, it would not blink slowly to pair like when i got this. Like I said, it stops responding to anything. It's not that it's disconnected from the base. I try to take battery out and wait 10 seconds too. It doesn't work. It's not syncing problem.

Re: Arlo Pro 2 stopped working

Dannybear — Sun, 24 Apr 2022 06:42:02 GMT

Ok so camera is not functioning except for the fast blinking blue for a few seconds after putting battery back in or plugging power back in.

Does the app say that the camera is offline or do you have some control like changing settings or live streaming?

Edit

Re: Arlo Pro 2 stopped working

Naot — Sun, 24 Apr 2022 06:41:54 GMT

It says offline completely. I tried to unpair by remove it from base. But doing so, I couldn't link it back since it doesn't respond to sync button.

Re: Arlo Pro 2 stopped working

Dannybear — Sun, 24 Apr 2022 06:48:16 GMT

Can you try using a pc web browser to access the arlo web portal as the mobile app may have problems. Pc needs to be on your local network.

Re: Arlo Pro 2 stopped working

Naot — Sun, 24 Apr 2022 06:50:13 GMT

I can;however, what should I do when the camera does not even respond to allow me to sync it to base?

Re: Arlo Pro 2 stopped working

Dannybear — Sun, 24 Apr 2022 07:12:08 GMT

You would need to add new device on the web portal since you removed the camera from your account.
I expect the camera would need to see a authentic request from the Base station before it would sync.
Sometimes rebooting the base station will fix it or using the web portal does, I have no insight to explain only evidence of reporting here on the forum.

Re: Arlo Pro 2 stopped working

Naot — Sun, 24 Apr 2022 07:21:54 GMT

OK I just tried as you guided. But the camera did not respond. It would not blink slowly to let me know that it is ready to sync. No response. Nothing. Even when I plug it in to make sure it is not power related issue.

Re: Arlo Pro 2 stopped working

Dannybear — Sun, 24 Apr 2022 21:49:24 GMT

The only recommendation I can give is to locate the camera near the base station with external power attached and wait for the camera to fully charge. Should only take an hour or so.
Then try resync again.

Re: Arlo Pro 2 stopped working

Naot — Sun, 01 May 2022 17:54:28 GMT

I have tried this many times including changing the battery but the camera still wouldn't respond. I'm pretty disappointed with how it just stopped working altogether. The only thing now is opening it up to see if there's any dead component.

Re: Arlo Pro 2 stopped working

Dannybear — Sun, 01 May 2022 21:13:05 GMT

It suggests the camera is at fault, it might have died during a firmware update or just gave up.

Good luck with finding a faulty component or getting replacement parts.

You might have better luck with buying a second hand camera from eBay unless you want to buy a newer camera that requires subscription to have same functionality.

Re: Arlo Pro 2 stopped working

rleonanaya — Sun, 23 Oct 2022 01:26:28 GMT

it happens the same to me. The only difference is that all the arlo pro 2 h5 stopped working at same time and all the arlo pro 2 h3 still work.

can you check if it is the same case?

Re: Arlo Pro 2 stopped working

ShayneS — Mon, 24 Oct 2022 20:52:51 GMT

@rleonanaya

The Pro 2 cameras appearing offline are connected to the same base station that also appears to be offline. Have you checked this base station to see if you can reboot it?