topic Re: Arlo pro 2 - 7 Day Subscription has disapeared in Arlo Pro 2

Arlo pro 2 - 7 Day Subscription has disapeared

Ram_cat — Thu, 28 Apr 2022 17:37:41 GMT

My Arlo Pro 2 7 day has been working fine up until now. Using the legacy free 7 day subscription

There is now no free subsciption on my account and it seems you are being pushed to use a paid for subscription.

how can i reinstate this free subsciption which was part of the original contract?

Re: Arlo pro 2 - 7 Day Subscription has disapeared

JamesC — Thu, 28 Apr 2022 17:40:47 GMT

Ram_cat,

The 7 day legacy cloud storage was never part of a "subscription" (you won't see anything if you navigate to Settings > Subscription in your Arlo account). If you're using legacy cameras, by default, you can still record to the cloud for 7 days at no additional cost for up to 5 legacy cameras.

Could you provide more specific details about what you're experiencing?

JamesC

Re: Arlo pro 2 - 7 Day Subscription has disapeared

Ram_cat — Fri, 29 Apr 2022 15:06:41 GMT

Yes, despite rebooting my camera no longer records or sends notifications of movement. there is no cloud storage. I can through the app and online, access the camera and basestation

Re: Arlo pro 2 - 7 Day Subscription has disapeared

StephenB — Fri, 29 Apr 2022 16:51:27 GMT

@Ram_cat wrote:

Yes, despite rebooting my camera no longer records or sends notifications of movement. there is no cloud storage. I can through the app and online, access the camera and basestation

Can you save a manual recording while livestreaming?