topic Re: Cameras stopped recording in Arlo Pro 2

Cameras stopped recording

maudieinto — Sat, 16 Apr 2022 23:30:40 GMT

My cameras stopped recording video to the cloud on April 14. I'm assuming it's because I don't have a subscription plan. But, all I want is the 7-day free cloud recording that came with the camera. Arlo says that should be still active. There doesn't seem to be a way to activate it. But all the entries in the Subscription menu indicate that none of my cameras are participating and that I have No Plan. Is there a way to turn on my free 7 day cloud recording?

Prior to April 14, the cameras recorded to the cloud without fail. I changed nothing in my setup between April 13 and April 14th.

I rebooted the base station, logged in and out and in to my app.

Re: Cameras stopped recording

StephenB — Sat, 16 Apr 2022 23:39:51 GMT

@maudieinto wrote:

all I want is the 7-day free cloud recording that came with the camera.

What camera model do you have?

Re: Cameras stopped recording

maudieinto — Sun, 17 Apr 2022 00:16:19 GMT

Pro 2 and Pro 3

Re: Cameras stopped recording

StephenB — Sun, 17 Apr 2022 00:39:57 GMT

@maudieinto wrote:

Pro 2 and Pro 3

Ok. The Pro 2 has the free 7-day cloud recording - but the Pro 3 does not.

Re: Cameras stopped recording

maudieinto — Sun, 17 Apr 2022 19:15:10 GMT

All cameras started recording again to the cloud on April 17th morning. I didn’t touch any settings since rebooting the base station April 14. Nothing changed or was changed on my Wi-Fi network.